Endeavor to Double Sales Force

Endeavor Telecom said Monday it plans to double the size of its outside sales and account management team over the coming months. The company said fast growth and expanding market opportunities have created the need to add to its staff. Over the past five years, we have developed a highly scalable service delivery operation capable […]

Customer Interaction Culture Key to Profitability

Exceptional customer service is key to building customer loyalty and, thus, ensuring long-term profitability. Loyalty shapes people’s choices on what they purchase, how they purchase and where they purchase. In a study conducted by the Forum Corp. on why customers changed brands, more than 60 percent switched because of poor service and lack of personal […]

Why Good Salespeople Make Bad Decisions

Posted: 12/2002 Why Good Salespeople Make Bad Decisions By Dr. Wayne M. Thomas, DBA Editor’s Note: The author’s last article, "How to Avoid Being the Designated Loser," in the October 2002 issue of PHONE+ was so well received that we are following it up with a further look at reasons why the high drama of […]

A Taxing Situation

Posted: 06/2000 A Taxing Situation IRS, State Collection Methods Become Clearer By Gary T. Rhodus While clarity is appearing in the application, there is a fundamental lack of appreciation for what the changes mean to the prepaid service provider. The service provider will be relieved of tax liability in only a few cases. More often […]

The Situation in California

Posted: 07/1998 The Situation in California By Jennifer Knapp Within the last 12 months, the California State Assembly has been busy making decisions about how telecommunications providers offering prepaid phone card services in the state of California need to conduct business. Difficulties with companies offering telecard services in the state have arisen directly in minority […]

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