ShoreTel Offers Lowest TCO Guarantee for UC

ShoreTel introduced Tuesday a program that guarantees the lowest total cost of ownership for new customers of its unified communications solution. For the ShoreTel Lowest TCO Guarantee Program, ShoreTel uses independent third-party data to compare the actual costs a business incurs for its UC system over time. TCO calculations are based on a like-for-like configuration […]

ShoreTel Debuts ShoreTel 10

ShoreTel Inc. (SHOR) has announced ShoreTel 10, the latest version of its UC software. With support for T.38 fax integration, enhanced multisite capabilities, and extended integration to Microsoft Exchange 2007 with enhanced SIP capabilities which allow for native integration, ShoreTel 10 is ideal for large enterprises looking to increase user productivity and integrate communications into existing […]

ScanSource Enters UC Agreement With IBM, ShoreTel

ScanSource Communications, a value-added distributor of communications products and a sales unit of ScanSource Inc. (SCSC), has announced at IBM’s Lotusphere conference that it will be offering an integrated unified communications (UC) solution from IBM (IBM) Lotus Foundations Reach and ShoreTel (SHOR). Through this agreement, ScanSource Communications plans to offer the total UC solution, named ShoreTel for […]

ShoreTel Selected as a PHONE+ Top 50 Channel Program

PHONE+ magazine, a resource for the telecommunications indirect sales channel, announced that ShoreTel has been selected as a Top 50 Channel Program. The results of this contest are published in the October issue of PHONE+ magazine and in the online Channel Program Guide. The winners also will be recognized at the Channel Partners Conference & […]

ShoreTel Releases Contact Center 5.1

ShoreTel (SHOR) has released ShoreTel Contact Center 5.1, the latest version of its application suite designed for high-performance inbound and outbound multimedia contact centers. The new release includes support for seven additional languages and advanced reporting features that help improve customer service while reducing deployment and maintenance costs. The addition of more open interfaces to this […]

Shoretel CEO: Complexity Blocks UC

IT EXPO — Complexity and difficulty of use are the main obstacles to the widespread deployment of unified communications systems, said John Combs, CEO of IP telephony provider Shoretel, in a keynote today at the IT EXPO conference in Los Angeles. It’s an exciting time in our business,” said Combs, “because we’re about halfway through […]

Polycom, ShoreTel Announce Further Interoperability

Polycom Inc. (PLCM) announced that its digital enhanced cordless telephony (DECT) wireless voice systems have been certified for use with ShoreTel‘s (SHOR) Unified Communications (UC) solutions. The solutions now certified for use with ShoreTel include the Polycom KIRK Wireless Servers (KWS) 6000 and 300, as well as the full portfolio of KIRK handsets. The addition of […]

ShoreTel, IBM Collaborate on UC in a Box

ShoreTel (SHOR) has announced an agreement with IBM (IBM) to deliver a unified communications (UC) and collaboration offering that combines a small business appliance, presence awareness, instant messaging and VoIP telephony in an “out-of-the-box” integrated solution for SMBs. Under the agreement, ShoreTel plans to integrate the IBM Lotus Foundations platform with the ShoreTel Director Management platform in […]

ShoreTel Steals Home on Cisco

You’d think Cisco’s smaller competitors would be quaking in their boots even more after the communications behemoth replaced GM on the Dow. Not ShoreTel. The California company stole home, if you will, right out from under Cisco’s nose in its own backyard. ShoreTel last month beat Cisco out on a bid to install a $1 […]

Case Study: ShoreTel Taps BigMachines to Streamline Quote-to-Order Process

ShoreTel Inc. was facing a problem many companies would love to have — how to cope with exploding demand for its products and services. Sales for the Sunnyvale, Calif.-based company, a supplier of enterprise VoIP telephone solutions, were growing at more than 70 percent per year. However, ShoreTel’s Excel-based order entry and fulfillment system was […]

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