service delivery

HP, Microsoft Combine Office 365, Service Delivery

HP Enterprise Services for Office 365 includes features such as comprehensive service accountability, managed service solutions, tightly integrated support processes and expanded data-center location options.

Avaya Introduces Services Delivery Channel Program

Avaya has debuted the Avaya Services Delivery Specialization (SDS) program which will enable Avaya BusinessPartners and AlliancePartners to provide services in conjunction with Avaya and demonstrate their capabilities in implementation, maintenance support and application integration. Through SDS, customers can identify those channel partners that have the appropriate skills and qualifications for the level of service […]

Qwest Names Wholesale Markets Executive

Qwest Communications International Inc. has appointed Warren Mickens vice president of operations for Qwest Wholesale Markets. He replaces Brian Stading, who recently was named the company’s vice president of sales support operations for Mass Markets. Mickens will begin his new position Jan. 23 and will report to Roland Thornton, executive vice president of Qwest Wholesale […]

Step 9 Software Expands Offerings to VoIP

Step 9 Software Corp. (Booth 724) is offering a VoIP customer-management solution the company says enables carriers to manage their customers migration from existing services to owned or hosted VoIP when the time is right for transition. The company has extended its customer-centered service-delivery management solution into next-generation technologies, bringing discipline, rigorous methodology and support […]


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