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How to Become a Great Customer Company

THE PERENNIAL CRY FROM CEOS around the globe is that they are focused on their customers. It is their No. 1 mission, the critical job of their companies, and everything emanates from understanding what customers need and want and delivering on it. You may have said this yourself. Somehow, this message hasnt sunk in because […]

Round Table

… ON SPRINT CORP.’S PLANNED MERGER WITH NEXTEL COMMUNICATIONS INC. “This creates three big wireless competitors carrying about 75 percent of the traffic, which is very helpful. Three major carriers can help keep prices low for customers, expenses lower for the companies and innovation high.” independent analyst Jeff Kagan “Assuming this merger is approved by […]

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