self-service

 

Embarq Announces Online Self-Service Ordering Tool

Embarq Corp. (Booth 104), announced it soon will be implementing EASE, the Embarq Administration & Service Ordering Exchange for self-service. The company said that customers can look forward to a new, simpler ordering process as Embarq rolls out the online offering. A single, streamlined ordering tool, EASE will provide the ability to order access, interconnection […]

Embarq Announces Online Self-Service Ordering Tool

Embarq Corp. (Booth 104), announced it soon will be implementing EASE, the Embarq Administration & Service Ordering Exchange for self-service. The company said that customers can look forward to a new, simpler ordering process as Embarq rolls out the online offering. A single, streamlined ordering tool, EASE will provide the ability to order access, interconnection […]

Qwest Control Available to Wholesale Customers

Qwest Communications International Inc. said Thursday its Web-based self-service management tool Qwest Control is now available to wholesale customers. The tool allows wholesale customers to generate service summary reports and access network information on a daily basis. Customers who previously had access to Remote Control, another Web-based self-service and management tool, will have access to […]

Embarq Self-Service Tool Eases Ordering Process

Embarq Corp., soon will be implementing EASE, the Embarq Administration & Service Ordering Exchange for self-service. The company said carrier and CLEC customers can look forward to a new, simpler ordering process as Embarq rolls out the online offering. A single, streamlined ordering tool, EASE will provide the ability to order access, interconnection and local […]

Emdeon Adds Online Self-Service Account Center

Emdeon Business Services has added secure, integrated online account center options to its suite of billing services. The new functionality has been dubbed Emdeon Online Billing Solutions. Emdeon Online Billing Solutions, powered by Verus, provides a comprehensive and customizable online account center solution that integrates with existing billing systems, while protecting data security, the vendor […]

MetroPCS Contracts With BeVocal

Wireless provider MetroPCS Communications Inc. has contracted with BeVocal Inc. for automated customer service. BeVocals self-service applications move beyond traditional IVR to deliver an integrated, multichannel solution for handset activation, customer care, promotional offers, and sales and fulfillment of add-on features. The solution is available through various interfaces including speech, SMS, Web, WAP and J2ME/BREW, […]

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