self-care

 

Enghouse Wraps CTI Group Buy

CTI’s telecommunications software products include carrier-grade billing analytics, self-care, invoice presentment, multi-channel customer interaction recording and call accounting solutions.

Info Directions Enhances Self-Care Capabilities for Online Billing

Info Directions Inc. (Booth 1615), has released a new version of its OnlineBill electronic bill payment and presentment (EBPP) and self-care application, with enhanced Web-based sales and ordering features. The new release focuses on enhancing end users’ ability to sign up as a new customer and to add new products and services to an existing […]

Martin Group Adds Web-Based CRM Module to OMNIA

Martin Group (Booth 614) has introduced eCRM, a new module of its customer care and billing software solution, OMNIA. eCRM is a Web-based customer relationship management product that extends customer service representative (CSR) capabilities directly to the end user. OMNIA eCRM allows end users to add services and features and modify account information. With OMNIA […]

Evolving Web Portals to Personalize Self-Provisioning

For telecom companies, the Web is an ever-evolving tool. Simple pricing and information Web sites have given way to online price quoting and password-protected account access. The idea of customer self-care via a Web portal continues to develop. This will be addressed in a session titled, Billing and Customer Support in a Self-Provisioned World, which […]

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