Qwest Now a One-Stop Shop

Qwest Communications International Inc. has become the first Bell under the 1996 Telecom Act allowed to combine local and long-distance operations in its territory. Qwest says the relief granted by the FCC means it will save money and improve customer service. Critics fear the company will use its new status to raise prices. The FCC […]

Grab a ‘Taste of D.C.’

The fall events host venue, The Omni Shoreham Hotel, is at the heart of the famous Adams Morgan section of Washington D.C. A trip to this area wouldn’t be complete without sampling some of the incredible international food the area has to offer. If you’re looking for something quick, I recommend Julia’s Empanadas. One of […]

Move Over, Madonna!

PHONE+ IS REINVENTING ITSELF once again. Long-time readers will recall PHONE+ was founded in 1987 to serve the then newly competitive payphone and operator services industries. It has evolved over the years to serve other newly competitive markets, such as long-distance resellers, local resellers, then telephony sales agents and now next-generation telephony VARs and integrators. […]

Protect Against Prepaid Service Problems

Can your agreement protect you from prepaid scams and prepaid service problems? Unfortunately, the answer to this question is a solid “maybe.” If you find yourself involved in a true scam, chances are the company scamming you will not have the financial wherewithal to remedy your damages (this is, of course, assuming you have negotiated […]

What Resellers May Not Know about 214 Authority

Posted: 3/2004 What Resellers May Not Know about 214 Authority By Edward A. Maldonado, Esq. Many resellers are confused about the mandate and obligations of securing international service authority from the FCC under Section 214 of the Communications Act. Some believe it to be a one-time inconvenience required for international resale. Others simply view it […]

Have You Looked at Your Invoice Lately?

Posted: 12/2002 Have You Looked at Your Invoice Lately? Tips for Maximizing Monthly Customer Contact By Ron Whaley When you connect with your customers each month through your bill, the appearance communicates more than you realize. A well-designed, easy to read invoice has many paybacks. For your customers, it demonstrates that you value their business […]

BOC Busters

Posted: 08/2002 BOC Busters FCC, Competitive Carriers Suit Up for 271 Enforcement By Kim Sunderland Now that Bell operating companies (BOCs) have received numerous Section 271 approvals to provide in-region long-distance service, regulatory enforcement looms overhead like a "focused nonterminal repeating phantasm" — a little slippery and difficult to pin down. The situation may not […]

The Letter: Spring Cleaning

Posted: 04/2002 Spring Cleaning A broken tile in the entryway. A ratty reclining chair. Kid’s toys on the stairs. Year-old magazines on the coffee table. Isn’t it funny how we can look over these things a hundred times and not think anything of them … that is until company is coming. A similarly clarifying event […]

Prepaid Section: Blast Off! SIP Launchpad for Value-Added Prepaid IP Services

Posted: 03/2002 Blast Off! SIP Launchpad for Value-Added Prepaid IP Services By Fred Dawson A looming sea change in the way voice over IP operates appears to spell significant new business opportunities for prepaid operations affiliated with carriers in the IP voice space. The linchpin to this shifting IP communications scenario is a fairly simple, […]

Prepaid Section: Send in the Clout

Posted: 03/2002 Send in the Clout AT&T, Sprint Offers Kick Prepaid Internet Into High Gear By Bruce Christian  With major service providers AT&T Corp. and Sprint entering the fray, prepaid Internet is moving into high gear. Prepaid Internet is a convenient way for travelers to l on and stay current with their e-mails, news headlines, […]

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