script

 

VoiceLog Celebrates 10 Years, 100 Million Calls

Third-party verification provider VoiceLog LLC (Booth 520) announced at the Channel Partners Conference & Expo in Las Vegas it has processed more than 100 million calls, just in time for its 10th anniversary. To commemorate the milestone, VoiceLog is running a 100-day challenge to users of other TPV services, a promotion the companys agents will […]

Product News

VOICELOG ANNOUNCES TOTAL SCRIPT CONTROL FOR LIVE AGENT VERIFICATION VoiceLog LLC, a provider of third-party verification, has announced the availability of Total Script Control for its live agent verification services. Using advanced speech-recognition technology, Total Script Control analyzes the recordings of up to 100 percent of VoiceLog TPV transactions to determine if the agent asked […]

VoiceLog Offers Solution for Live Agent Verification

VoiceLog LLC (Booth 320), a provider of third-party verification, announced the availability of Total Script Control for its live agent verification services. Using advanced speech-recognition technology, Total Script Control analyzes the recordings of up to 100 percent of VoiceLog TPV transactions to determine if the agent asked all required questions. Calls that dont match the […]

Proof Positive

Posted: 4/2003 Proof Positive Third-Party Verification Analysis Spots Sales Process Problems By Josh Long While third-party verification of telephone service orders is mandated by federal and state regulations to curb slamming and fraud, it also can provide telephone companies with data needed to analyze the performance of telemarketing representatives, weed out parts of a script […]

The ID is: 74676