saxby

 

Man Overboard!

HOW DOES A TELECOM KNOW if a customer is about to leave for the competition? Measure-X, a Phoenix-based company that specializes in helping telephone companies improve their customer service and sales, has identified five early warning signs that indicate a customer is about to jump ship. Squeaky Wheel. The most obvious sign of an unhappy […]

PHONE+ Supports State of the Channel Study

PHONE+ has teamed with Vortel Inc. and Texas Southern University to produce the first State of the Channel market study about the business of running a successful telecom indirect sales organization. The results of the survey will be published in PHONE+ and will be available to telecom providers, agents, policy makers and regulatory authorities as […]

Barkley Meets the Press

Yesterday, Mike Saxby and I had a brush with fame during a pre-show meeting with former NBA pro Charles Barkley, the keynote speaker for this weeks Channel Partners Conference & Expo. Talk about larger than life. Sir Charles is just that, literally. When I asked him about his favorite gadgets, his special edition black Motorola […]

PHONE+ to Host Your Most Important Sales Meeting

PHONE+ magazine announces the Spring 2006 Channel Partners Conference & Expo will be held March 1-3, 2006, at the Mandalay Bay Resort & Casino in Las Vegas. The most comprehensive trade show for the indirect sales channel serving the converged communications market, the expo expects to draw more than 2,500 participants and more than 175 […]

The Letter

It has been almost six years since I was responsible for our corporate data network, and three years since I was last involved in telecom. To be expected, the landscape of this industry has changed and right now, as the new Group Publisher for PHONE+, I feel like a newcomer. Luckily enough, the underlying principals […]

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