satisfaction

TalkSwitch, Endeavor Team To Offer Installation, Support To Channel

TalkSwitch and Endeavor Telecom announced a partnership Monday where Endeavor will offer its suite of installation and support services to TalkSwitch channel partners across North America. With a network of more than 9,000 contractors, Endeavors wholesale, white-label installation services extend the reach of a resellers internal operations team, allowing them to offer installation, training and […]

CRM II: This Time It’s Personal

CRM II: THIS TIME ITS PERSONAL In a world where converging services and networks threaten to overwhelm the OSS systems and the marketing engines of resellers everywhere, one technology has been there to quash the enemies of customer satisfaction …

MetroPCS Contracts With BeVocal

Wireless provider MetroPCS Communications Inc. has contracted with BeVocal Inc. for automated customer service. BeVocals self-service applications move beyond traditional IVR to deliver an integrated, multichannel solution for handset activation, customer care, promotional offers, and sales and fulfillment of add-on features. The solution is available through various interfaces including speech, SMS, Web, WAP and J2ME/BREW, […]

Citizens Mutual Deploys CopperCom CSX Softswitch

CopperCom announced at the TelecomNEXT show in Las Vegas that Citizens Mutual Telephone Cooperative, an IOC servicing subscribers throughout Davis County, Iowa, has replaced its legacy switch with a next-generation CopperCom Converged Switching eXchange (CSX) softswitch. This deployment of the CopperCom CSX marks the IOC’s move to next-gen telecommunications technologies, such as VoIP, and ensures […]

Union Telephone Deploys Intecs Convergent Service Activation Solution

Intec (Booth 1119), a global provider of OSS/BSS, has confirmed the production cutover by Union Telephone Company of Wyoming to Intecs Inter-activatE. The convergent service activation solution enables Union Telephone to automate and streamline its service operations by using Inter-activatE for uniform delivery of bundled diverse service packages, including POTS, TDMA, GSM/GPRS, voice mail, as […]

Polls

What was your favorite part of the just-concluded Channel Partners Conference & Expo?

View Results

Loading ... Loading ...
The ID is: 88183