satisfaction

 

TalkSwitch, Endeavor Team To Offer Installation, Support To Channel

TalkSwitch and Endeavor Telecom announced a partnership Monday where Endeavor will offer its suite of installation and support services to TalkSwitch channel partners across North America. With a network of more than 9,000 contractors, Endeavors wholesale, white-label installation services extend the reach of a resellers internal operations team, allowing them to offer installation, training and […]

CRM II: This Time It’s Personal

CRM II: THIS TIME ITS PERSONAL In a world where converging services and networks threaten to overwhelm the OSS systems and the marketing engines of resellers everywhere, one technology has been there to quash the enemies of customer satisfaction …

MetroPCS Contracts With BeVocal

Wireless provider MetroPCS Communications Inc. has contracted with BeVocal Inc. for automated customer service. BeVocals self-service applications move beyond traditional IVR to deliver an integrated, multichannel solution for handset activation, customer care, promotional offers, and sales and fulfillment of add-on features. The solution is available through various interfaces including speech, SMS, Web, WAP and J2ME/BREW, […]

Citizens Mutual Deploys CopperCom CSX Softswitch

CopperCom announced at the TelecomNEXT show in Las Vegas that Citizens Mutual Telephone Cooperative, an IOC servicing subscribers throughout Davis County, Iowa, has replaced its legacy switch with a next-generation CopperCom Converged Switching eXchange (CSX) softswitch. This deployment of the CopperCom CSX marks the IOC’s move to next-gen telecommunications technologies, such as VoIP, and ensures […]

Union Telephone Deploys Intecs Convergent Service Activation Solution

Intec (Booth 1119), a global provider of OSS/BSS, has confirmed the production cutover by Union Telephone Company of Wyoming to Intecs Inter-activatE. The convergent service activation solution enables Union Telephone to automate and streamline its service operations by using Inter-activatE for uniform delivery of bundled diverse service packages, including POTS, TDMA, GSM/GPRS, voice mail, as […]

E-Billing Enriches End-User Experience

Saving trees and streamlining processes may be the hallmarks of telecom e-billing, but the real money is in enriching the customer experience. The e-bill has matured from just another payment option into something that strikes deep at the heart of customer retention and satisfaction a crucial differentiator for telcos and other wireline providers fighting in […]

Product News

VOCALTEC EXPANDS VOIP PLATFORM LINE VocalTec Communications Ltd., a telecom equipment provider, has expanded its Essentra BAX Broadband VoIP Access Platform line to include a variety of access interfaces, required for Class 5 migration to next-generation networks. Click to Enlarge VocalTec has incorporated Megaco line-side signaling functionality to the Essentra BAX platform, letting carriers continue […]

Balancing Act

Contact centers today are all about empowering agents, investing in their skill development and reducing escalating attrition. Yet, most companies still overly rely upon “the old ways” involving hard technical metrics that emphasize speed and quantity to track and manage agent performance. It has become all too easy to judge those agents who have the […]

eCHANNEL: How to Create the Ultimate User Experience

Posted: 12/2002 Optimizing Online Sales Strategies Part 3 How to Create the Ultimate User Experience By Dr. Bonny Brown and Dr. Anthony Bastardi TELECOM COMPANIES FACE A CLASSIC issue in deciding whether to concentrate on capturing market share or catering to the most profitable segments. A well-designed Web site is an inexpensive way to pursue […]

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