Phone Plus Prepaid: Riddle Me This

Posted: 3/2004 Riddle Me This Uncovering the Enigma of Prepaid CRM By Cara Polinski Which came first the payment or the service? Some operators and service providers ask themselves this question and they let the answer determine how they handle the customer. In the world of prepaid, customer relationship management (CRM) often is overlooked. The […]

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