Rick Dell

 

VOICECON: Mitel Showcases SMB Tools

Mitel is showcasing at VoiceCon today a set of communications tools aimed at driving employee productivity, enhancing customer service, and simplifying network management. “Small- and medium-sized organizations are continually looking for ways to streamline operational costs while maintaining the highest level of customer service,” said Rick Dell, Mitel president of U.S. sales. “Mitel’s latest communications […]

Corraling Complementary TEM Solutions

The telecom expense management (TEM) arena has seen a lot of wagon-hitching in the past year or so. As the popularity of such services grows, customers are lining up at the chuck wagon and they want a full meal, not just a taste. With this in mind, TEM suppliers are partnering with each other to […]

Becoming an Enabler

More and more agents are becoming enablers. No, not the kind Dr. Phil would be interested in yelling at. Rather, they are enabling customers to buy, use and upgrade the telephony services they are hocking by offering them the option to lease the equipment needed to make that purchase. Many customers do not have the […]

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