retention

 

Sprint, the Media and the Truth about Customer Satisfaction

Posted: 09/1998 Sprint, the Media and the Truth about Customer Satisfaction By Casey Freymuth For the fourth consecutive year, Sprint Communications Co. has topped the industry in J.D. Power and Associates’ 1998 Residential Long Distance Telephone Customer Satisfaction Study (see page 19) among high-volume users spending more than $50 per month. Undoubtedly, major newspapers nationwide […]

Residual Value Separates the Builders from the Scavengers

Posted: 09/1998 Residual Value Separates the Builders from the Scavengers By Casey Freymuth The single-most important aspect in any business model is a factor whose elusiveness often causes it to be virtually ignored in operational planning and investment. Yet, without it, earnings are as stable as today’s outstanding receivable and tomorrow’s close rate. Its name […]

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