retention

 

It’s About the Relationship

As you work on expanding your business into new technology realms like cloud computing, dont forget the importance of preserving and enhancing relationships with your current customers.

TMC Gives Agents Customers Special Treatment

TMC Communications believes in playing favorites and its working. Back in January 2006, TMC launched a Premier Services Program to provide an enhanced service level to its larger billers in order to help its agents maintain and retain these valued customers. Since introducing the program, customer retention has improved and attrition has decreased by 34.8 […]

Carriers Gain Traction With Cisco-Based IP Networks

Cisco Systems Inc. announced at COMPTEL that two of its carrier customers, Covad Communications Group Inc. and Cbeyond Communications, are reporting traction with their Cisco-based IP communications services. Covad, for example, added more than 580 new business customers for its managed IP services in 2005. Covad’s business-class VoIP services, vPBX and PBXi Plus, use Cisco […]

US LEC Grows 17% in 2005

US LEC Corp., a publicly traded CLEC headquartered in Charlotte, N.C., is approaching its 10th year in business, thanks to the Telecommunications Act of 1996, and said on Tuesday its customer base grew 17 percent in 2005. The company said its overall sales strategy which includes distribution through channel partners has been driving success. US LEC ended […]

There’s A Hole in the Bucket, Dear Telco

Posted: 10/2001 There’s A Hole in the Bucket, Dear Telco By Jeff Maszal, Donna Nogay and Kelly O’Donnell Hughes Are average American consumers — our mothers, our brothers, our classmates, our colleagues, our children — unreasonable? Most of us don’t need to see all the research studies to know that most customers have reasonable expectations, […]

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