PAETEC Announces DirectLink IP Contact Center Solution

Show sponsor PAETEC Communications Inc. (Booths 213-215), a competitive carrier based in Fairport, N.Y., announces DirectLink, its IP contact center. DirectLink delivers hosted interactive voice response (IVR), contact routing and reporting capabilities over an IP infrastructure. DirectLink targets contact centers with up to 500 seats. Using the product, customers with multiple contact centers that are […]

FCC Addresses Hurricane Katrina Response, Aftermath

FCC Chairman Kevin Martin today announced three initiatives as communications remain spotty along the Gulf Coast, and as providers work around the clock to restore services. At the groups monthly meeting which was moved from Washington, D.C., to Atlanta, at BellSouth Corp.s Emergency Control Center commissioners heard testimony from communications service providers ranging from RBOCs […]

VoiceLog E911 Alert Released in Time for July 29 Deadline

Third-party verification provider VoiceLog LLC has released E911Alert, a service it says meets new FCC requirements for notifying VoIP users about the status of their E911 access. New rules go into effect on July 29 that require VoIP carriers connecting with the PSTN to notify subscribers of any limitations to their E911 service, including where […]

Insecure about Security?

Analyst firms have nothing but good words for the booming security market. The Yankee Group, for one, predicted global demand for network security would generate nearly $13 billion in revenue in 2004. What does this mean for the agent channel? It means the time is now to get in on a very lucrative market and […]

TNCI Reveals Local Solutions Program

TNCI (Booths 600-605) announces innovations in local solutions with increased earning potential for agents and new price protections for customers. In response to the most recent FCC and Supreme Court regulatory events affecting the control and pricing of local service, TNCI has announced the Local Solutions Program designed to protect its agent partners from potentially […]

Cinergy Taps Motorola

Cinergy, the Cincinnati-based gas and electric utility, has signed a contract with Motorola to upgrade and integrate its communications system. Cinergy will install a private voice and data IP network called Harmony Wireless Communications System throughout its 25,000-square-mile service territory. The network will integrate voice and data communications across Cinergys territory to provide mobile workers […]

Enter to Win Camera from DataProse

DataProse Billing Solutions (Booth 524) is offering the chance to win a Fuji FinePix 3800 digital camera. Anyone who stops by DataProse’s booth to drop off a business card is eligible to win. If the Fuji FinePix 3800 is not available, DataProse will substitute a digital camera of equal value. DataProse provides billing statements for […]

3PV Expanding Headquarters

3PV Third Party Verification (Booth 426), speech-enabled verification solution provider, has signed a letter of intent to lease an additional 13,420 square feet of office space adjacent to its current Altamonte Springs headquarters. With an expected move-in date of March 1, the deal will triple the size of the companys headquarters. 3PV also plans to […]

Phone Plus Prepaid: Moving Beyond Talk Time with Enhanced Services

Posted: 12/2002 Moving Beyond Talk Time with Enhanced Services By Bob Shinn THE GREAT AMERICAN HUMORIST and cowboy philosopher Will Rogers once said, "Even if you’re on the right track, you’ll get run over if you just sit there." Although he wasn’t referring to the telecom industry, his words are particularly relevant for many companies […]

In Box

Posted: 07/2002 In Box SPs Lack Bite with SLAs In response to "SLAs need Teeth" (PHONE+, May 2002, Soapbox by Peter H. Salus, click here,) NetTest’s Fastnet offers SLA verification that can and is used by large enterprise and government organizations as well as, service providers looking to justify their SLAs. I do however agree […]

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