response

 

Microsoft Introduces Response Point Phone System Software

Microsoft Corp. said Tuesday it has released its Microsoft Response Point phone system software aimed at SMBs to manufacturing. Microsoft worked with D-Link Corp. and Quanta Computer Inc. on the product. Microsoft Response Point, a premises-based phone system aimed at the very smallest of SMBs, certainly has competitive pricing and the integration with Outlook is […]

Ingram Micro VARS to Offer IPsmartSuite

IPcelerate Inc. has signed a distribution agreement with Ingram Micro Inc. Ingram Micro will offer IPcelerate’s new VoIP business platform, IPsmartSuite, through its network of VARs. The platform targets SMBs in the health care, legal, retail and general office markets. IPsmartSuite is a comprehensive suite of business applications which uses an IP phone to manage […]

Verizon Reports 95% Response to Agent Contract

Despite attempts to organize a boycott against Verizons new agent agreement, nearly 95 percent of the agents invited to participate in the 2007 Verizon Solutions Partner Program are expected to sign the contract, the company said. Shelley Murphy, vice president, Verizon Business Solutions Group, told PHONE+ today 90 percent of the invited agents executed their […]

IPcelerate Launches Bundled Government Solution

IPcelerate Inc., a communications-based software applications provider, has announced the introduction of a pre-integrated bundled solution for government agencies. The solution, which currently is sold through IPcelerates channel partners within the government sector, addresses such government initiatives as increased safety and security, rapid emergency response and citizen communication. It utilizes IPsession, IPstudio and IP Video […]

CommPartners Introduces IP Trunking Service, New Pricing Plans

VoIP wholesaler CommPartners LLC on Thursday unveiled its new IPTrunking service for businesses migrating to VoIP services, but still using IP PBXs, and legacy PBX and Key System equipment. The company also has developed two new pricing plans for its wholesale hosted VoIP services. “The new product launch and simplified pricing plans are in direct […]

ASC Adds E-Mail Response Management to INSPIRATIONpro

ASC telecom AG, which makes technologies for contact centers, financial institutions and other entities, this week unveiled the addition of e-mail response management (ERM) to INSPIRATIONpro, its monitoring platform. ERM systems automate e-mail acknowledgements and responses to standard customer inquiries. This minimizes workloads while sending well-written and credible responses to customers, according to ASC. ERM […]

PAETEC Announces DirectLink IP Contact Center Solution

Show sponsor PAETEC Communications Inc. (Booths 213-215), a competitive carrier based in Fairport, N.Y., announces DirectLink, its IP contact center. DirectLink delivers hosted interactive voice response (IVR), contact routing and reporting capabilities over an IP infrastructure. DirectLink targets contact centers with up to 500 seats. Using the product, customers with multiple contact centers that are […]

FCC Addresses Hurricane Katrina Response, Aftermath

FCC Chairman Kevin Martin today announced three initiatives as communications remain spotty along the Gulf Coast, and as providers work around the clock to restore services. At the groups monthly meeting which was moved from Washington, D.C., to Atlanta, at BellSouth Corp.s Emergency Control Center commissioners heard testimony from communications service providers ranging from RBOCs […]

VoiceLog E911 Alert Released in Time for July 29 Deadline

Third-party verification provider VoiceLog LLC has released E911Alert, a service it says meets new FCC requirements for notifying VoIP users about the status of their E911 access. New rules go into effect on July 29 that require VoIP carriers connecting with the PSTN to notify subscribers of any limitations to their E911 service, including where […]

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