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Crafting a Good Channel Manager

By Peter Radizeski, RAD-INFO Many of you received the email to vote for your favorite channel manager. (Way to go Ruth!) It got me thinking what makes a good channel manager? Ruth Morford has been at ACC Business for the entire time I have been in the channel. My BellSouth PBM, Joe Moy, has been […]

ShoreTel Introduces IP Communications Technology Partner Program

ShoreTel Inc. on Monday introduced a new partner program to include companies whose products complement its own — IP phone systems, contact center services and more. The program provides customers with additional hardware and software options that enhance their communications infrastructure. ShoreTel customers can use the program to find and utilize the open interfaces of […]

For the Record

For the Record Archer Daniels Midland (ADM), the 105-year-old supermarket to the world, needed a change. For years, its Minneapolis contact center recorded all calls on tape. The multibillion-dollar company fields global inquiries and is required to document them.

Beyond Geeks: How Digium Plans to Grow Asterisk*

 Photo by Michael Mercier If you think Asterisk is for geeks, you have another think coming. So, say executives at Digium Inc. The open-source IP PBX software company is retooling its offer to “cross the chasm” from early adopters to mainstream small and midsize business users. That also means Digium is expanding its partner program […]

SimpleSignal Unveils Overflow Calling Feature

SimpleSignal Inc. has unveiled its On Demand overflow calling feature for inbound and outbound business communications, which adds space instantly when capacity is reached. SimpleSignal On Demand works with any SIP-compatible IP PBX system or SIP device or with an add-on IAD device for older systems. Additional equipment maybe required depending on the system. The […]

Dont Limit Yourself, Partner

By Michael Fair, MarketRace Continuing down my list of the top 10 mistakes that service providers (and master agents for that matter) make with their channel programs: Limiting Partner Recruitment. Successful programs must continually evaluate not just who their partners are but what types of partners they have in their programs. New partners must be […]

Prosodie Interactive Extends Value-Added Solutions to its Channel

As Prosodie Interactives (Booth 331) channel program has evolved into a platform that provides a valuable piece to its partners business solution success, the company announced the extension of online capabilities to its channel. Throughout 2007, Prosodie Interactive will be enhancing its channel program by extending additional value-added solutions, providing self-help mechanisms, such as the […]

BeQuick Software Awarded OSS Patent

BeQuick Software Inc. (Booth 306) announced it has been awarded a patent for an innovative provisioning component of BeQuick Softwares marquis hosted OSS product called QuickTel. The patent, filed in 2003 by the inventors and company co-owners, Steve McIntosh and Sean Biganski, describes unique online ordering and provisioning tools for users and agents of CLECs. […]

Risk 101

AS IP TELEPHONY BECOMES the standard of communications for both business and residential users, understanding and mitigating the security risks associated with it become even more paramount. It is important to understand the various threats and how to mitigate each one. Configuration Consternation. In their default configurations, many of the IP telephony devices may have […]

Sphere Teams With Polycom, AGS

Software developer Sphere Communications Inc. this week at VON unveiled a new IP PBX for SMBs, which it created with the help of Polycom Inc. and Adtech Global Solutions (AGS). The new product, the Sphere Business Communications System, is based on Spheres Sphericall IP PBX Release 5 and integrates Polycom’s line of SoundPoint IP desktop […]

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