requests

 

First Contact

First Contact Vendors have addressed a number of contact center functions with an eye toward achieving first-contact resolution. Handling customer requests completely during the initial contact is every contact center managers goal.

Switchfast Joins Switchvox Program

Switchfast has joined the Switchvox reseller program, the companies said Monday. Switchfast provides technical support services such as Web site development and IT support to smaller organizations and it said it often received requests for phone systems. Using the Switchvox SMB, the companys clients have access to conferencing, call forwarding, integrated voice mail and call […]

Acme Packet Delivers DIAMETER

Acme Packet said Monday its Net-Net session border controllers (SBCs) support the DIAMETER protocol toward resource and admission control functions and connectivity session location repository functions (CLFs). DIAMETER is an AAA (authentication, authorization and accounting) protocol and is used for several IMS functions, including the interface between SBCs and policy servers for resource reservation for […]

Court Requests More Information in Merger Review

In his review of the megamergers, Judge Emmet G. Sullivan of the U.S. District Court for the District of Columbia on Tuesday said he did not have enough information to approve or reject the consent decrees for the mergers of SBC Communications Inc. with AT&T Corp. and Verizon Communications Inc. with MCI Inc. And, he […]

Voda One Adds Online Support Tools

Voda One, a division of distributor Westcon Group, has added new support tools to its ConvergencePoint program for BusinessPartners. Those resellers now can go online to obtain customized configuration and system design support, use a dealer quote calculator, and access Avaya Inc. Global Services offerings through Voda One. Partners also can track new design requests and […]

Nuvio Requests Stay of E911 Deadline

VoIP provider Nuvio Corp. said yesterday it has filed a motion with the FCC for a stay of the Nov. 28 deadline requiring VoIP service providers to have E911. Nuvio requested the FCC to stay a portion of its order until a nationwide solution is available to service providers. The company in August filed an […]

Global Crossing Debuts Program

Global Crossing Ltd. , a sponsor of The Fall 2005 Channel Partners Conference & Expo, is announcing the launch of its new platinum channel partner program. The carrier calls the program an aggressive plan designed for enterprise-centric, IPexpert partners with the capabilities to scale quickly and a commitment to customer satisfaction. Platinum partners, who commit […]

Concretio Releases CRM Dashboard

Concretio Inc. (Booth 308) announces the general release of the CRM Dashboard module as part of its TRS suite of products. The CRM Dashboard is a browser-based, customizable user interface to enable Web-based order entry, order status reporting and customer management. The CRM Dashboard allows customer service representatives to capture minimal information, such as the […]

Polls

How do you approach customer MPLS networks in the age of SD-WAN?

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