PAETEC Announces DirectLink IP Contact Center Solution

Show sponsor PAETEC Communications Inc. (Booths 213-215), a competitive carrier based in Fairport, N.Y., announces DirectLink, its IP contact center. DirectLink delivers hosted interactive voice response (IVR), contact routing and reporting capabilities over an IP infrastructure. DirectLink targets contact centers with up to 500 seats. Using the product, customers with multiple contact centers that are […]

Product News

VOICELOG ANNOUNCES TOTAL SCRIPT CONTROL FOR LIVE AGENT VERIFICATION VoiceLog LLC, a provider of third-party verification, has announced the availability of Total Script Control for its live agent verification services. Using advanced speech-recognition technology, Total Script Control analyzes the recordings of up to 100 percent of VoiceLog TPV transactions to determine if the agent asked […]

CIMCO Powers Fast Internet Access for Multilocation Companies

Providing an economical alternative to T1 access and flexibility for companies with multiple locations, CIMCO Communications Inc., an integrated communications provider, is announcing the availability of netSelect DSL broadband Internet service across the United States. Companies today need flexibility for their enterprise broadband solutions in both their main offices and remote facilities, so were providing […]

Info Directions Unveils CostGuard.NET V. 8.03

Info Directions Inc. (Booth 617) has released the latest version of the CostGuard.NET platform for billing and order management, which includes improvements in the customer care, account management, reporting and taxation areas. Version 8.03 is available as a hosted or on-site solution. Were excited to bring so many new features to our CostGuard.NET users in […]

Control Point Creates Reporting Interface, Portal

Control Point Solutions (Booth 324) has announced new enhancements for carrier Web reporting, revenue assurance, margin management and benchmarking. The company has created a new reporting interface and portal called Control Center, which lets users select standard reports, pre-schedule reports and design customized reports. The upgrade of Control Point Solutions reporting for carriers takes the […]

DCA Services Offers Consulting, Auditing, Online Reporting

DCA Services Inc. (Booth 201), a service bureau for OSS and billing administration, will offer consulting, auditing services and online reporting tools as part of its service contract. DCA Services says it will perform an operational audit during the implementation phase at no additional charge to the customer, and if needed, the company will continue […]

How Do You Know What You Dont Know?

When we made the decision to begin a new company that develops Wi-Fi hotspots in hospitality venues, I asked my business partner what issues were likely to bite us in the rear end. Over the course of the next few days, we brainstormed some of the obvious possibilities, including changes in technology, changing revenue models, […]

Vibrant Launches ViewLogic7

Vibrant Solutions launched ViewLogic7 at Billing and OSS World 2004, a new version of its cost-management software for carrier-to-carrier interconnection and access issues, and revenue assurance, designed to reduce operational expenditures through accelerated invoice processing, faster dispute handling and better user productivity. ViewLogic7 provides end-to-end automation for invoice processing, including a centralized management system for […]

BullsEye Telecom Reports Good Takeup of Corporate Advantage Program

BullsEye Telecom (Booth 428), through its Corporate Advantage program, has won the local telephone service contracts for several regional and national businesses that have multiple locations — crossing RBOC territories — throughout the United States. The year-old program enables businesses to consolidate their local service into one invoice with complete account management, reporting and analysis […]

What Resellers May Not Know about 214 Authority

Posted: 3/2004 What Resellers May Not Know about 214 Authority By Edward A. Maldonado, Esq. Many resellers are confused about the mandate and obligations of securing international service authority from the FCC under Section 214 of the Communications Act. Some believe it to be a one-time inconvenience required for international resale. Others simply view it […]

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