MetTel Opens New Network Node in Silicon Valley

The new California point of presence provides total surveillance of client networks, increasing security and expediting service problem identification, notification and resolution. It also enhances the companys disaster recovery options, MetTel said.

Channel Partners: Broadview Expands, Enhances Services

Channel Partners Conference & Expo sponsor, Broadview Networks (Booth 1307-1309), announced several new services as well as enhancements to AgentTrak, its agent management portal. The company unveiled new features for the Broadspeed OfficeSuite hosted key system, and introduced the new FrontLine Data Backup service and a SIP trunking offering. OfficeSuite has been enhanced to include […]

Tadiran Releases New Composit Contact Center

Tadiran Telecom Ltd., an IP business telephone and communications supplier, has released a new version of the companys IP multimedia customer interaction management platform. Composit Contact Center 4.3 provides streamlined operations and personalized customer service and can support 250 agents at the same time. Key features include: Agent Proxy Allows customers to hang up after […]

First Avenue Networks Announces Diversity/Redundancy Offer

This week at the show, First Avenue Networks (Booth 1116), which is focused on expanding and improving carrier connectivity through mobile backhaul and licensed wireless access solutions, is introducing its diversity/redundancy offering. Although there has been significant improvement in the survivability of transport networks, First Avenue Networks says the greatest risk for service outage still […]

Create a Business Interruption Plan Now

Posted: 1/2003 special report To Serve & Protect Create a Business Interruption Plan Now By John Boyd EVERYONE AGREES SOMETHING must be done to protect vital hardware, software and data, yet too few companies — even now — commit to doing something about it. The reason? Cost. Sept. 11 notwithstanding, too many companies — particularly […]

One Year Later: Verizon Far Along Road to Network Recovery

Verizon Communications Inc., the No. 1 local phone company and main artery of the public switched telephone network in lower Manhattan, anticipates spending $1.4 billion to restore its infrastructure a year after the Twin Towers collapse crushed cables and filled its Central Office switches at 140 West St. with dust and debris. Verizon spokesman Mark […]

Special Report: Wholesalers, Resellers Revisit Redundancy Strategies

Posted: 11/2001 Special Report Restoring America’s Connections Wholesalers, Resellers Revisit Redundancy Strategies By Josh Long The Sept. 11 terrorist attack at the World Trade Center ravaged Verizon Communications Inc.’s central office (CO) on 140 West St., knocking out or disrupting 200,000 voice access lines, 100,000 business lines, 3.6 million data circuits and 10 cellular towers. […]

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