LecStar Signs Customer Service Management Agreement With Lightyear

LecStar Telecom Inc., a wholly owned subsidiary of Fonix Corp. offering a full array of fixed-wireline voice, data, Internet and operator services to business and residential customers in the Southeast, has entered into a management agreement with Lightyear Network Solutions LLC to decrease LecStar operating and related costs. Under the terms of the agreement, Lightyear […]

Intec Launches Intec CEMS for Revenue Assurance

Intec Telecom plc has announced the Intec Centralized Error Management System (Intec CEMS) for telecom operators, aimed at cutting revenue losses by reducing error volumes, lowering the costs of managing errors and recovering revenue from unbilled usage and service order errors. Intec CEMS addresses errors between the services supplied to or ordered by customers, and […]

A Consultative Approach Leads to More Revenue

Simon Ginsberg, president of User Centric Communications, has a message: Customers can save a lot of money by looking at more than rates. By analyzing vendor selection and tax reduction, agents can create a larger reduction in cost for customersand win the business. TAG caught up with him in April. TAG: Tell me about the problem […]

Business News – Long Distance Price Reduction Signifies Industry Change, Not War

Posted: 10/1999 Long Distance Price Reduction Signifies Industry Change, Not War By Liz Montalbano When Sprint Corp. and then MCI WorldCom Inc. reduced their long distance pricing to 5 cents a minute in service plans contingent on certain calling hours, it was inevitable that AT&T Corp. would have to rise to the occasion. On Aug. […]

Regulatory News – IXCs, LECs Plot New Access Charges Course

Posted: 09/1999 IXCs, LECs Plot New Access Charges Course By Kim Sunderland Two of the nation’s largest long distance carriers have joined with four local exchange carriers (LECs) on a plan to revamp the Federal Communications Commission’s (FCC’s) access charge rules. The proposal, submitted to the FCC in late July, would bring together two usually […]

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