recovery

 

ShoreTel Adds New Applications

ShoreTel Inc. has added two applications NetSuite Integration Application and Cost Recovery Integration. NetSuite Integration automatically links incoming calls to existing customer records and sends new customers to a new record creation screen. Users can attach call notes to customer records, which are accessible from anywhere at anytime by others in the business. The Cost […]

Interactive Intelligence Intros SaaS for Call Centers, Enterprises

Intelligence Inc. has released its software as a service (SaaS) for contact centers and enterprises. The products are sold through the companys channel of more than 250 VARs. The contact center version includes applications such as IVR, ACD, outbound and predictive dialing, quality monitoring and multimedia recording, disaster recovery and workforce management. The SaaS for […]

BlackBerry is Back Up, Questions Linger

The BlackBerry wireless e-mail system is back up and running, but the service outage that affected millions Tuesday night and Wednesday morning has caused a backlog of messages that will continue to affect the use of the addictive mobile handhelds for an unspecified time. BlackBerry maker Research In Motion Ltd. said in a statement that […]

BroadSoft Stuffs the Trunk

BroadSoft Inc., which has seen business trunking become the fastest-growing part of its business, has added new disaster recovery-related features, an FMC component, a bursty traffic option and improved activation functionality to its business trunking application. Trunking in this case refers to the connectivity from the service provider to the end user. The disaster recovery/business […]

Back-to-Back Sessions Outline Opportunities in Business Continuity Planning

With the recent natural disasters top of mind, business customers are interested in ensuring their operations are uninterrupted by a hurricane, power outage, computer virus or other unplanned incident. While in-house business continuity and disaster recovery (increasingly known as BCDR) solutions predominate now, business decision makers will be motivated by the convenience and security afforded […]

SES AMERICOM Seeks Resellers for REDiSat Continuity Solution

SES AMERICOM (Booth 330) announced it is seeking strong resellers to help meet the growing interest in and demand for its business continuity solution, REDiSat. The REDiSat Network is designed to keep businesses up and running even when network connections and phones are out. Banks, utility companies, integrators and hospitals are among the first to […]

Host.net Expands South Florida Colocation Facility

Host.net (Booth 403), a national communications and information services provider, has broken ground on its 19,000-square-foot expansion. The project will include a 6,300-square-foot colocation expansion, network operations center, and more than 10,000 square feet of disaster recovery office space. The companys growth in 2006, which nearly doubled its record 2005 results, created the need to […]

Host.net Expands South Florida Colocation Facility

Host.net (Booth 403), a national communications and information services provider, has broken ground on its 19,000-square-foot expansion. The project will include a 6,300-square-foot colocation expansion, network operations center, and more than 10,000 square feet of disaster recovery office space. The companys growth in 2006, which nearly doubled its record 2005 results, created the need to […]

Big Sky Sales

SPACE THE FINAL FRONTIER. Not just for mankind, but increasingly for telecom, too. Its a big sky up there, and satellite could represent big opportunity for agents and VARs looking to boldly go where few channel partners have gone before. Satellite faces a legacy of slow connection speeds and iffy quality for real-time applications, explains […]

Survey: Businesses Use Managed IT for Security, Storage, Disaster Recovery

Buyers of managed IT services will focus on security, storage and disaster recovery services in 2007, according to research commissioned by the Computing Technology Industry Association (CompTIA). One-third of the 322 organizations participating in the Harris Interactive Inc. survey all current users of managed services said they plan to invest or upgrade their spending in managed […]

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