recorded

 

CTI Group, Vaspian Team to Provide Hosted VoIP Call Recording, Traffic Analysis

CTI Group, a developer of VoIP applications, said it has joined forces with Vaspian, a provider of hosted VoIP services. Vaspian will use CTI Groups applications, such as emPule and SmartRecord, to deliver real-time usage analysis, event alarms and call recording to its hosted VoIP customers. Having achieved interoperability with the hosted VoIP platform, branded […]

CTI Group Integrates Traffic Analysis, Call Recording With Natural Convergence

CTI Group Holdings Inc. said it has successfully integrated its traffic analysis and call recording products with the hosted key system solution provided by Natural Convergence. Natural Convergence provides hosted VoIP application software designed to allow service providers address the needs small businesses. Natural Convergences application, branded silhouette, lets small businesses manage their phone services […]

For the Record

For the Record Archer Daniels Midland (ADM), the 105-year-old supermarket to the world, needed a change. For years, its Minneapolis contact center recorded all calls on tape. The multibillion-dollar company fields global inquiries and is required to document them.

IPcelerate Does IP Recording One Better

IPcelerate Inc. on Tuesday released IPstudio 2.0, the newest version of the IP recording solution for the IPsession VoIP platform. The upgrade now offers staples like audio monitoring, external storage and call filtering and a new capability billed as video blogging. IPstudio 2.0 is fully integrated into the IPsession platform, requiring no additional configuration for […]

NOT NECESSARILY NEWS

Jetsetters Keep in Touch Travelers now can keep in constant touch when they fly in business jets, thanks to the new MiniMIJET antenna from Starling Advanced Communication Ltd. The device provides two-way Ku band-based connectivity for broadband in-flight applications, such as the Internet, VPN, PDA,VoIP, e-mail, mobile phones, video conferencing, instant messaging and entertainment. Starling […]

Adigo Strengthens Conferencing Security Features

Adigo Inc. (Booth 720) announces it recently beefed up the security features of its conferencing service available for sale through its channels. The conference lock feature alone isnt robust enough, says Adigo CEO John Finestone, of the commonly used technique of preventing unauthorized callers into a teleconference. Instead, he says Adigo offers a suite of […]

SNET DG Adds Intrusive OCN Service to Product Line

SNET DG, a provider of SS7 intelligent network and database services, has added the intrusive operating company number (OCN) service to its product line.The service helps carriers avoid unbillable calls by preventing call completion if the carrier does not have a billing relationship with a particular local service provider. SNET DG says the intrusive OCN […]

Proof Positive

Posted: 01/2000 Proof Positive Third-Party Verifiers Help Carriers Fend Off Fraud By Liz Montalbano With all the haggling over slamming and cramming that ensued in 1999–including the FCC’s adoption of the toughest anti-slamming rules to date in April with its Truth in Billing Requirements–the fact remains: Carriers and resellers still are charging customers for services […]

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