record

 

AT&T Posts Record Wireless Quarter, But Profits Dip

AT&T Inc. beat Wall Street expectations in its third-quarter earnings, with strong wireless, U-verse and business-IP results largely offsetting a continued drain in its legacy businesses. Overall, profit declined 1.2 percent. AT&T posted earnings of $3.2 billion, down from $3.23 billion a year earlier. Revenue was up slightly from the last quarter but dropped year-over-year […]

For the Record

For the Record Archer Daniels Midland (ADM), the 105-year-old supermarket to the world, needed a change. For years, its Minneapolis contact center recorded all calls on tape. The multibillion-dollar company fields global inquiries and is required to document them.

Product Showcase: IP Call Recording

TC&C, LiteScape Combine Capabilities VoIP software developer TC&C U.S.A. Inc. has incorporated its IP audio and video recording product into LiteScape Technologies Inc.s unified communications applications. LiteScape says its channel partners are rolling out the companys applications in places beyond contact centers, such as in the financial and professional services industries, as RSS feeds for […]

Table of Contents

  Vol 21, No. 6 June 2007 SHOP TALK SPRINT CUTBACKS REACH CHANNEL MITEL/INTER-TEL JOIN TO TACKLE SMB MARKET TELEPACIFIC HONORS TOP AGENTS WHITACRE HANDS OVER AT&T REINS PLATINUM UPROOTS TRINSIC OPS AGENT ALLIANCE ELECTS NEW BOARD NEWS BRIEFS PORTFOLIO FOR THE RECORD Call centers and virtually any other business can get rid of manual […]

For the Record

ARCHER DANIELS MIDLAND (ADM), the 105-year-old supermarket to the world, needed a change. For years, its Minneapolis contact center recorded all calls on tape. The multibillion-dollar company fields global inquiries and is required to document them. ADM buys crops soybean, corn, wheat and cocoa from farmers worldwide. It then turns those yields into ingredients, including […]

FiberNet Introduces E-Commerce Portal

FiberNet Telecom Group Inc. has unveiled its new e-commerce Web portal. The portal, located at www.fibernetportal.com, offers FiberNet customers the ability to instantly receive price quotes and place orders for connectivity. Users also can order FiberNets colocation services and monitor their IP and Ethernet traffic on FiberNets networks. The portal provides access to FiberNets network […]

What Happened in Vegas

WHAT A WEEK. FOR THE FIRST TIME, COMPTEL and PHONE+ piggybacked their spring shows so the telecom industry could spend eight full days networking and seven nights living the Vegas high life. Both events the Spring 2007 COMPTEL PLUS Convention + Expo and the Spring 2007 Channel Partners Conference & Expo were held at the […]

IP Unity Glenayre, Carolina West Demonstrate SVS Platform

IP Unity Glenayre Inc. has partnered with Carolina West Wireless to integrate QUALCOMMs patent-pending short voice service (SVS) solution onto BREW devices. IP Unity Glenayre and Carolina West Wireless will demonstrate the SVS Platform this week at CTIA Wireless 2007. SVS, a new form of SMS, allows users to record, send and receive messages as […]

Martin Group Selects Microtronix as AMATPS Billing Record Collection Supplier

Software, business services and engineering firm Martin Group Inc., announced it is teaming up with Microtronix Datacom Ltd. to deliver an IP-based package for service providers with legacy network switches. The Microtronix AMATPS Collection System supports the collection of AMA data per GR-385-Core from AMATPS compatible elements used in telco public and private telephone systems. […]

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