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Martin Group Announces Employee Promotions, Certifications

Martin Group (Booth 524), which provides OSS/BSS solutions for telecom carriers, recently announced the promotions of employees Steve Angerhofer, Dave Fridley and Steve Scarbro, as well as the certification of Brandon Sigmund and Conrad Carson as Professional Engineers. Angerhofer, who is responsible for CLEC, FTTH and video studies and designs, has been promoted to director, […]

MLM or Pyramid Scheme

We’ve all heard of multilevel marketing, or MLM, having been introduced to it either at a home party, through an infomercial or via the Internet. This method of direct selling can be profitable, but there is a fine line between a legitimate MLM and an illegal “pyramid scheme.” Both offer participants the opportunity to earn […]

Going the Distance

Strong winds and slightly chilly temperatures did not detract from a morning of sunshine and golf for the teams competing in Sunday’s CompTel/ASCENT Alliance tournament at the Coyote Hills Golf Course in Fullterton, Calif., which was designed by Cal Olson and PGA legend Payne Stewart. It caters to all levels of play and features winding […]

Customer Service Measurement: Why Bother?

Posted: 7/2003 Customer Service Measurement: Why Bother? By David Saxby I recently received a customer-satisfaction survey from a Holiday Inn in Louisiana where I stayed for several days on business. They wanted to know how I felt about my experience there. So I told them: My room was great. The breakfast bar was excellent. The […]

Wholesale: Survey: DSL Wholesalers Get Mixed Reviews

Posted: 11/2000 Survey: DSL Wholesalers Get Mixed Reviews By Judy Reed Smith and Nick Regas DSL. It was a brilliant idea: Widen the bandwidth spectrum over the same copper wire that telephones already use enabling data and voice data to travel simultaneously at high speeds. It could not have happened at a better time. Demand […]

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