real

 

Higher Calling

Higher Calling The beauty of hosted call center technology is deceptively simple: In a world with a high commoditization of network services, the hosted contact center lets agents and VArs move up the value chain, reduce attrition and become resources that customers ask to address real business needs.

Tigerpaw Debuts LiveBridge

Business management software developer Tigerpaw Software Inc. (Booth 733) has unveiled LiveBridge, a monthly subscription service that lets manufacturers, distributors and dealers communicate with each other in real time. LiveBridge delivers the missing link that now connects all parties to one platform to sell more products faster, with more accuracy and less administrative overhead, Tigerpaw […]

Tigerpaw Debuts LiveBridge

Business management software developer Tigerpaw Software Inc. (Booth 733) has unveiled LiveBridge, a monthly subscription service that lets manufacturers, distributors and dealers communicate with each other in real time. LiveBridge delivers the missing link that now connects all parties to one platform to sell more products faster, with more accuracy and less administrative overhead, Tigerpaw […]

Not Your Fathers Voice Mail

Every day, workers are bombarded with a constant stream of instant messages, email, phone calls, faxes, scheduled and unscheduled conferences, and online input like blogs and video clips. Juggling all those communications can take up a large chunk of the working day. Gone are the days of message pads, departmental voice mail and “hold my […]

The Last Supper?

Level 3 Communications Inc.s hunger for M&A seems to be satisfied with the $1.4 billion purchase of Broadwing Corp., with CEO James Crowe admitting as much in an October investor conference call. Were going to work hard to do what we have already taken on, he said, adding the companys appetite for further acquisitions is […]

Prepaid Cellular Helps Agents Help Small Business Owners

By Dan Baldwin, Telecom Association President Call me crazy, but I hate cell phone slavery. After 15 years of enduring one-sided cell phone contracts with one wireless provider or another I “stuck it to the man,” switched to prepaid cellular, kept my cell phone number and learned how to make money as an agent distributing […]

SIPconnect Gets Real

The SIP Forum this week at VON is announcing the completion of its recommendation of SIPconnect, the groups SIP implementation for IP PBX to service provider trunking services. SIP Forum Chairman Jay Batson expects to see vendors test SIPconnect at future forum interoperability events, the next of which is planned for October at the University […]

Really, Its Time for Real Time

ITS NO NEWSFLASH that telecom companies are becoming more customercentric and rolling out personalized services. But that shift in thinking sends ripples through the network and the back office too, impacting billing ideology and driving real-time requirements like never before. The networks are changing and many carriers have convergence and IMS strategies, says John Trembley, […]

IMG Riser Management Signs Exclusive Agreement With X4

IMG Riser Management, one of the nations largest riser management companies, has chosen master agency X4 Communications LLC (Booth 122) to assist in providing voice and data services to its client base. X4 was formed a year ago by three independent master agencies. X4 will bring together its broad array of products and services to […]

Agents Click for Collateral

The entrepreneurs behind Clickonclyde.com, a variable data Web portal that started so real estate agents could order high-end marketing tools online, are expanding their services to include telecom agents. The idea is to “offer a Web-based marketing portal that would host business collateral and custom direct mail pieces as a value-added service to communication customers,” […]

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