Rategate.com Offers Free Phone Rate Comparisons

Rategate LLC has launched Rategate.com, a phone rate comparison Web site that helps users lower their phone bills by using 10-10 dial-around providers. Rategate.com lists each companys facts, then objectively ranks each plan based on its per-minute rates and other criteria such as connection fees or surcharges. The site only features companies that offer savings, […]

T-Mobile USA Ranks in Customer Care

The results of the 2004 Customer Care Performance Study released by J.D. Power and Associates ranks T-Mobile USA (Booth 303) highest among national carriers, by a significant margin. T-Mobile says their high ranking is because they give their customers more minutes, more features and more service. The 2004 J.D. Power and Associates Customer Care Performance […]

Norlight Says Wholesale Division Ranks High in Customer Survey

Norlight Telecommunications Inc. (Booth 315) says an independent marketing research firm found that its wholesale division rated high in a customer survey. The survey showed 92 percent of customers would recommend Norlight to a friend or colleague, and 93 percent are satisfied with their account team, according to Peregrine Marketing Research, which was hired to […]

AT&T Tops Overall Customer SatisfactionSurvey

Posted: 01/2000 AT&T Tops Overall Customer Satisfaction Survey AT&T Corp. (www.att.com) ranks highest in customer satisfaction among long distance companies in a recent survey. The Yankee Group (www.yankeegroup.com) survey found AT&T ranked No. 1 in five of eight categories for overall customer satisfaction. Sprint Corp. (www.sprint.com) rated highest in three of the eight categories. The […]

Breaking Ranks

Posted: 10/1998 Breaking Ranks Forecasts Vary for Telco Agents Turned CLECs By Gail Lawyer A new kind of competitive local exchange carrier (CLEC) is on the horizon. They are former Bell company sales agents that have gained knowledge of the local phone business and developed close relationships with thousands of small to mid-sized business customers. […]

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