Rad-Info

 

Customer Relationships Require a Little More Attention

By Peter Radizeski, RAD-INFO On Tom Peters blog, in a guest post, Steve asks: “In an age of interchangeable products and easily duplicated services, customer relationships have become one of the most powerful competitive advantages available to a business. Do you agree? “We all want our customers to believe I can’t get it anywhere else […]

Telecom Reflection

By Peter Radizeski, RAD-INFO I’m going to hit on a few of topics. One: The Panel At the Channel Partners Expo, Qwest mentioned that it would need help from its partners to fulfill the government win it just received. If you are a small, minority-owned company, let your carriers know. If you have specific certifications […]

Observations From the Expo

By Peter Radizeski, RAD-INFO What message did you take away from the partner panel at Channel Partners Conference & Expo this week? One message was that the channel has changed, perhaps, improved over the last 10 years. Some channel programs are easier; some are challenging. (One, for sure, is shrinking.) Consolidation of the carriers means […]

Carrier and Channel Executives Debate Partners Value

While each partner and each vendor follows a different course, they are all trying to arrive at a similar destination profitability. How to get there is a matter for debate. The community at channel partners is in agreement on at least one thing the indirect model presents a promising path. What that path should look […]

Go Upstream My Friends

By Peter Radizeski, RAD-INFO Here in Atlanta for the start of the six-week fall conference run. Microcorp’s One-on-One, Channel Partners, Round Table, COMPTEL, ISPCON, then VON (throw VoiceCon and INTEROP in there as well). Yep, Atlanta to New Jersey to NOLA to Dallas to San Jose to Boston. Whew! Anyway, here in Atlanta the theme […]

The Managed Service Sell

By Peter Radizeski, RAD-INFO Managed Services are coming. As more services and applications move to the Web, the Internet becomes an easier sale. However, your basic small biz owner wants DSL or cable modem. You know, the lowest possible price. You have to explain SLA, uptime and mean-time to repair. The other route is to […]

Crafting a Good Channel Manager

By Peter Radizeski, RAD-INFO Many of you received the email to vote for your favorite channel manager. (Way to go Ruth!) It got me thinking what makes a good channel manager? Ruth Morford has been at ACC Business for the entire time I have been in the channel. My BellSouth PBM, Joe Moy, has been […]

Lessons From the U.S. Open

By Peter Radizeski, RAD-INFO The outer courts have some great matches. Cheering crowds. Many languages. Tight competition. These are the hungry competitors. At Arthur Ashe Stadium on Monday night, the Williams sisters destroy their opponents quickly. In comparison, the VoIP providers and the CLECs are the competitors (at least some of them). Battling to make […]

Persona Non Grata

By Peter Radizeski, RAD-INFO Apparently, my stats in the last post were inaccurate, according to BellSouth. And management is none too happy with my mentioning of the program or the company. I was even asked what my purpose was in writing? Well, my purpose in writing is to help the agents. If we take a […]

Making Regional Change

By Peter Radizeski, RAD-INFO In speaking with a BellSouth Partner, an interesting fact showed up. There are only about 400,000 business names left in the database for call centers to target. And since there are about 30 call centers operated by either AT&T Southeast or by the various partner agencies, those businesses must get three […]

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