quick

 

Voda One Training to Educate Resellers on VoIP for the SMBs

Westcon Group Inc. announced that its Voda One business practice is hosting a new road show series dedicated to helping its resellers find success in the small business market. The training is focused on Avaya Quick Edition, Avayas VoIP platform targeted at small businesses and enterprise branches. Westcon Group vendors supporting this solution and participating […]

Dont Walk Away From This Question

By Dan Baldwin, director of sales ATEL Communications Inc. Having a great prospect list and the lowest prices don’t help much if all your best prospects are in the middle of a long-term contract for their voice and data services. So what do you do to get your foot in the door and stay visible […]

Avaya Unveils New Quick Edition Release

Avaya Inc. has unveiled the 3.1 release of Quick Edition, with additional software that delivers a range of new features and two new hardware components. New features, which can be uploaded to existing Quick Edition systems, include presence and status monitoring, one-touch alternate auto-attendant greetings, call detail recording, and programmable soft keys. The new hardware […]

News Briefs

Attorneys for former Qwest Communications International Inc. CEO Joe Nacchio have asked a Denver court for an acquittal, a new trial and a change of venue in his insider trading case. Nacchios attorneys said the jury that convicted him on 19 of 42 counts in April was exposed to public attacks on the defendant. A […]

Serverless System

Avaya Inc. has an interesting take on the small business phone system with its Quick Edition. Introduced in March 2006, Quick Edition does not have a server; all the intelligence is in the phones. Eric Robichaud, senior product manager for Avaya Quick Edition, says although Quick Edition doesn’t have an appliance, it is plug-and-play. Once […]

Vercuity, Quickcomm Partner

In a move that could herald a change in the TEM space, Vercuity Solutions and Quickcomm Software have partnered to help Global 2000 companies combine and manage their telecom services. Financial terms of the deal were not disclosed. The transaction is not a merger Vercuity will use Quickcomms software to integrate users wireless, wireline, domestic […]

VoiceLog, First Marketing Deliver e-Kit for Quick Communication

Third-party verification services provider VoiceLog LLC, a division of BSG Clearing Solutions, and First Marketing launched e-Kit, a program designed to let service providers, competitive utility companies and other marketers communicate with new customers immediately following third-party verification. After VoiceLog notifies First Marketing that a new subscribers third-party verification is valid, First Marketing will e-mail […]

Global Crossing Introduces Managed IP VPN, Collaboration Services

Channel Partners Expo sponsor Global Crossing announced the introduction of a new managed services bundle for IP VPN and has expanded the staffing for its conferencing and collaboration services to provide more support for agents. The new IP VPN services resulted from input by customers and the market generally that there was a gaping hole […]

Get IP-Rich Quick

Entrepreneurial vendors are coming up with creative ways to help small and medium businesses more quickly and less expensively harness the cost savings and innovative business applications possible with this VoIP technology. A few vendors, in particular, have new appliance-like systems for the customer premises that are designed to improve the functionality of the typical […]

Breaking Bad Habits

Posted: 11/2003 Breaking Bad Habits Simple Fixes to Common Customer Care Blunders By Jim Marsh Telecom players extol their commitments to customer service. Every providers marketing materials profess to focus on the customer and the advantages prospects will gain from being part of the carriers family. Yet, once a service provider has gained a customer, […]

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