queue

 

Two OEMs, Two OSs

Too often we assume that the advanced attendant features and queues offered by a basic PBX will suffice for an SMB running a call center.

Virtual Hold Concierge Now Avaya Compliant

Virtual Hold Technology, a developer of queue management solutions, announced its Virtual Hold Concierge software for contact centers is compliant with Avaya Communication Manager 5.0 and Avaya Application Enablement Services 4.2 via the CVLAN interface. Virtual Hold Concierge software is part of a solution set designed to help contact centers improve customer satisfaction. With Virtual […]

TalkSwitch Expands Hybrid IP PBX Offering, Introduces IP Phones

TalkSwitch on Tuesday announced the addition of six new hybrid IP PBXs to its VS line of small business phone systems. The company also unveiled its line of new IP telephone handsets. The new systems are available across each TalkSwitch series, the company said. Joining the 200 series are the 248vs with capacity for two […]

C-CAMS Adds Workflow Management Module

C-CAMS Inc. (Booth 103) has introduced its all-new workflow management module the latest extension of its enterprise suite of customer care and service applications designed for telcos, ISPs and public service/utility providers. The workflow management module is pre-integrated to its customer care and service solution, and combines trouble ticket/fault, work order and service order management […]

Products News

MINDBRIDGEUSA ENTERS U.S. TELECOM MARKET MindbridgeUSA, a consortium of offshore call centers, has entered the prepaid North American telecom markets offering lowcost live customer service in 23 different languages. The individual consortium members have been operating their call centers for decades, but only earlier this year did they begin focusing on the U.S. prepaid markets. […]

All-You-Can-Eat Long Distance

Posted: 01/1999 All-You-Can-Eat Long Distance By Jennifer Knapp William Ervine, President of San Diego-based USA Talks.com, said it best after his company was nominated in November 1998 as a finalist for the "Most Innovative New Product" Award from Connect, the University of California, San Diego Program in Technology and Entrepreneurship: "We are confident our long […]

All-You-Can-Eat Long Distance

Posted: 12/1998 All-You-Can-Eat Long Distance By Jennifer Knapp William Ervine, President of San Diego-based USA Talks.com, said it best after his company was nominated in November 1998 as a finalist for the "Most Innovative New Product" Award from Connect, the University of California, San Diego Program in Technology and Entrepreneurship: "We are confident our long […]

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