questioning

 

Defining and Questioning the Value of VoIP Peering

Peering between VoIP providers has gotten a lot of press in recent months, but the session VoIP 3.0 – Interoperability in 2007, held today at COMPTEL PLUS, will do more than just rehash the definitions and prospects for VoIP peering. It actually will question the value of VoIP peering for service providers. At least thats […]

Customer Interaction Culture Key to Profitability

Exceptional customer service is key to building customer loyalty and, thus, ensuring long-term profitability. Loyalty shapes people’s choices on what they purchase, how they purchase and where they purchase. In a study conducted by the Forum Corp. on why customers changed brands, more than 60 percent switched because of poor service and lack of personal […]

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