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Dont Walk Away From This Question

By Dan Baldwin, director of sales ATEL Communications Inc. Having a great prospect list and the lowest prices don’t help much if all your best prospects are in the middle of a long-term contract for their voice and data services. So what do you do to get your foot in the door and stay visible […]

Just What Are You Looking For?

By Peter Radizeski, RAD-INFO In response to Khali Henderson’s story about PlanetOne’s exclusive Platinum offer, I am wondering what agents are looking for. Is 1 percent to 3 percent more of commission what you want? Better back-office support? Easier quoting ability? (I would like that, especially from L3, Sprint, Embarq, Qwest and GX.) Sales Training? […]

Call Center Solutions

Witness Systems Makes an Impact Click to Enlarge Software-maker Witness Systems Inc. has introduced Impact 360, technology designed to help call centers access information such as recorded interactions faster than ever. The platform allows users to capture, analyze and act on information concerning workforce performance, customer interactions and customer service processes. Its framework relies on […]

Have a Question About Surviving Consolidation?

With the Channel Partners Conference just over 2 weeks away, the speakers, staff and I have been preparing for the various seminars occurring at the show. One that is of particular interest is our opening seminar, “Executive Roundtable:Surviving Consolidation,” which discusses how c onsolidation among telecom service providers is shrinking channel partners’ supplier pool and, in […]

VoIP Migration Next Up on Channel Partners LIVE!

The new Channel Partners LIVE! Web radio show is proving to be a great opportunity to preview the great opportunities that will be showcased at the fall event. This week’s show will center on VoIP migration options — from IP trunking to VoIP — and how to help customers make the transition (see story). Join […]

What Buyers Want

Remember that ridiculous movie where Mel Gibson plays an arrogant dude that is suddenly endowed with the ability to know what women want by tuning in to their thoughts? While it turns out to be more of a burden than a gift, the newfound knowledge gives Mel a better understanding of co-star Helen Hunt, who […]

MTP to Private-Label VoX VoIP

My Technology Partners (MTP), a team of solutions providers, has made a wholesale deal with VoX Communications Corp. to provide VoIP to SMBs. MTP private-labels services and sells them to associations, affinity marketing programs and shared-revenue partnerships. “Over our many years of operation, we have learned that our services can only be as good as […]

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