quality monitoring

 

November’s New Services Roundup

The latest edition of our “New Services Roundup” gallery features hot releases from Mitel, SonicWall, Nextiva, Dell, XO Communications, Alcatel-Lucent Enterprise, ALE, VeloCloud, Itopia, Cisco, BroadSoft, IBM and Barracuda.

Psytechnics, CA Integrate Management Solutions

Psytechnics, a provider of real-time voice, video and multimedia quality-of-experience (QoE) solutions, has joined CA’s Technology Partner Program at the Premier level. As part of the partnership, the Psytechnics Experience Manager will be integrated with the CA eHealth Network Performance Manager solution. “This partnership combines Psytechnics’ ability to deliver exceptional insights into IP voice quality […]

ASC Tailors Call Recording, Quality Monitoring for Genesys

ASC has introduced a call recording product, MARATHON EVOLUTION 8.0, and a quality monitoring product, INSPIRATIONpro 8.0, specifically tailored for Genesys environments. ASC said the systems integrate seamlessly with the Genesys T-Server, are compatible with major PBX vendors, provide free seating for agents and may be used for either selective or bulk call recording. Call […]

The ID is: 53460