providers

 

International Wholesale

Posted: 11/1997 International Wholesale Market Boom Benefits Domestic Front By Casey Freymuth In recent months, PHONE+ has detailed the developments of a 60-plus member buying alliance of third-, fourth- and fifth-tiered companies seeking relief on international rates by pooling their traffic and putting it out for bid to wholesale service providers (PHONE+, June, September, October). […]

The Sky Is Falling, and There’s Nothing YouCan Do About It

Posted: 11/1997   The Sky Is Falling, and There’s Nothing You Can Do About It By Debera Bell-Beam Chicken Little created more than a few anxious moments for those who believed her greatly exaggerated rumor of the world’s imminent demise. It turned out, after all, that she had misinterpreted a natural event. Whether such is […]

ISPs See Telcos as Strategic Partners, ResaleDistribution Channel

Posted: 11/1997 ISPs See Telcos as Strategic Partners, Resale Distribution Channel Among the many value-added services telecommunications resellers are looking at to round out their product portfolio, there is one–Internet access –conspicuous as much by its absence as its allure. Annual surveys by Boston-based strategy consulting firm ATLANTIC-ACM reveal that many inter-exchange carriers fell short […]

What’s Fair?

Posted: 10/1997 What’s Fair? FCC Ponders Payphone Compensation Rules in Wake of Court Remand "Fair’s fair," as the old saying goes. That’s not a very enlightening definition in any context. Fortunately, the circularity of this definition isn’t enough to support policy arguments. Unfortunately, federal regulators continue to struggle over trying to figure out what’s fair […]

ISPs See Telcos as Strategic Partners, ResaleDistribution Channel

Posted: 10/1997 ISPs See Telcos as Strategic Partners, Resale Distribution Channel Among the many value-added services telecommunications resellers are looking at to round out their product portfolio, there is one–Internet access –conspicuous as much by its absence as its allure. Annual surveys by Boston-based strategy consulting firm ATLANTIC-ACM reveal that many inter-exchange carriers fell short […]

Selecting a Customer Care System

Posted: 09/1997 Selecting a Customer Care System By Rizwan Kheraj Consumers drive the market changes in today’s competitive telecommunications industry. To acquire and retain customers in this environment, telecommunications service providers must fully understand and exceed their customers’ expectations. Quality customer care systems are essential. As the battle for market share heats up, incumbent service […]

The Letter

Posted: 09/1997 The Letter AT&T Commits to IP Voice Though our words in this space have come as small comfort to many in the resale community, we have continued to argue that sweeping changes in the long distance business are headed our way. Among the challenges and opportunities we have discussed is the use of […]

Put it Down to Growing Pains

Posted: 09/1997 Put it Down to Growing Pains Clients Rate Their Billers in a New Report Debera Bell-Beam The report card is in, and it’s not great. But it’s not bad, either. Among the findings, one in four telecom service providers would give their billing suppliers an average or below-average rating, according to the new […]

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