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Steps to Strategic Mobility

Though enterprise mobility is still in its adolescence, the business benefits of extending information and applications to mobile workers already are apparent. Payback comes in many forms, including higher productivity, increased sales, heightened customer satisfaction, and increased talent retention. In fact, according to Gartner Inc., workers who arent mobile are quickly becoming the minority, with […]

Accessory to the Sale

A businessperson without a cell phone is like a shark without teeth, or a politician without airtime: rendered almost useless. But despite a high rate of adoption, the business market for wireless service is rife with churn, with companies buying from whomever and wherever has the cheapest service and best-featured phones. But theres hope in […]

Amtel Gives VARs Control Over TEM Platform

Amtel Inc. (Booth 419) announced that it will offer its agents and VARs the ability to manage their own clients that have subscribed to Amtels TIMS hosted telecom expense management (TEM) platform for wireline and wireless services. TIMS previously was sold by VARs for a percentage of the monthly revenue. Amtel charges clients a fee […]

Courtesy Call

Better late than never. That may be an old axiom, but tardiness generally is considered discourteous and can wear on even the best of relationships. Oops Im Late!, a new mobile phone application, can help busy, and occasionally tardy, mobile workers preserve their business associations by notifying the people with whom they are scheduled to […]

Pack a Punch

With Pure-Play VoIP resellers struggling to hang on in a market dominated by cablecos, attention has turned lately to the business model surrounding these virtual VoIP providers and the big margin punch the back-office can pack. A new crop of back-office enablers has arrived to help. Like their mobile cousins, VoIP virtual network operators (VVNOs) […]

Top UC Trends

For VARs and agents looking to capitalize on the promise of unified communications, the market bears watching as several trends continue to develop, from the snowballing presence of Microsoft (no pun intended) to taking UC mobile. For instance, industry watchers are keeping an eye on how Microsoft Corp.s release of its UC portfolio this fall […]

Summer of the Small Business

Summer of the Small Business Mike Rowley is the treasurer for Rowleys Tires & Automotive Services Inc., in Bay City, Mich. He is the third generation of Rowleys in the business, which was started by his grandfather in 1921. Like many people in family-owned businesses, Rowley has worked at the company for most of his […]

TalkSwitch, SureWest Create Service Bundle

TalkSwitch and SureWest Communications have created a service and equipment bundle, which the companies said is designed to provide a complete communications product for small businesses in the Sacramento, Calif., area. The bundle combines the TalkSwitch 480vs telephone system, including installation and configuration services, with a choice of SureWest services featuring unlimited nationwide calling, business […]

OnForce Launches PowerMatch

OnForce has launched PowerMatch, a matching engine that enables IT service buyers to find the providers that are best equipped to meet their needs. PowerMatch is based on more than a dozen carefully selected criteria, encompassing how well each providers skills, performance and location match an individual service request, OnForce said. When a work order […]

NACSE Rolls Out New Certification Courses

The National Association of Communication Systems Engineers (NACSE) this week rolled out its new Convergence Management Systems certification curriculum. The courses combine in-person and online formats. New topics include: Wireless Technology Manager, for new career, new-hire new-to-position. SIP Essentials, for enterprise and channel partners. VoIP Business Executive, for channel partners. Communications Technology Manager, for new […]

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