process

 

FDN Launches Online Service Portal for Select Partners

FDN Communications (Booth 805) demonstrates growing support of its agent program with the launch of its Select Partner online service portal. With the initial phase complete, FDN plans to expand the portals capabilities in a three-phase process, which FDN plans to complete by Nov. 1. Phase Two includes the addition of several elements designed to […]

Man Overboard!

HOW DOES A TELECOM KNOW if a customer is about to leave for the competition? Measure-X, a Phoenix-based company that specializes in helping telephone companies improve their customer service and sales, has identified five early warning signs that indicate a customer is about to jump ship. Squeaky Wheel. The most obvious sign of an unhappy […]

Nortel Beefs Up Channel Focus

Nortel Networks Ltd. unveiled a new strategy for its North American enterprise channel program today, placing the program at the center of plans to drive growth in the SMB segment. As part of the new direction, the vendor announced expanded partnerships with three value-added distributors: Ingram Micro, SYNNEX Corp. and Westcon Group Inc. The three […]

AVST Launches LeadXpress

Applied Voice & Speech Technologies Inc. (AVST), a supplier of unified communications solutions for businesses, on Tuesday launched LeadXpress, a lead-distribution and tracking-software application for its channel partners. LeadXpress is a product of integration between PartnerXpress, AVST’s reseller Web portal, and CRM company Salesforce.com. AVST said the integration enables qualified resellers to directly access AVST’s […]

Cablevision Division Starts Referral Partner Program

Optimum Lightpath, the business telecommunications services division of Cablevision Systems Corp., on Monday launched the Optimum Lightpath Referral Partner Program. Optimum said it aims to enable potential partners to generate income without having to invest a lot of money in staff training and certification. “We are aggressively reaching out to value-added resellers, IT and telecom […]

Whats Your Target?

EVERY TELECOM SERVICE provider wants to make sales and it should come as no surprise that salespeople are a critical part of the process of helping customers make purchase decisions. But it doesnt occur to many telecom companies that their sales forces would be more effective if they had goals. Goals give sales associates a […]

McGraw Outsources Financial Assurance to Vertek

Reseller McGraw Communications has tapped Vertek Corp. to provide outsourced revenue-assurance services, becoming the first customer for Verteks Managed Financial Assurance Program (MFAP), which was launched earlier this year to provide hosted subscription-based services to small and mid-sized CLECs, ISPs and resellers. Weve taken over for McGraw what was their back-office carrier invoice processing, said […]

PreCash, Brightpoint to Process Prepaid Virgin Mobile Minutes

PreCash Inc. is developing a payment processing platform for Virgin Mobile USA accounts; independent PreCash and Brightpoint Inc. dealers will use the application to recharge customers Virgin Mobile prepaid airtime. Through its Accesspoint Dealer Network program, mobile phone distributor Brightpoint will let dealers buy Virgin Mobile ePIN prepaid wireless payments using PreCash’s Web interface. Eligible […]

Product News

MetaSolv, Foundry Develop Platform for Service Providers OSS provider MetaSolv Software Inc. has teamed with Foundry Networks Inc., a maker of equipment including LAN, backbone and applications switches. The companies have created a pre-integrated platform they say supports quicker time-to-market as providers deploy MPLS and Ethernet services. The joint service covers activation of MPLS-based VPN […]

Committee Sends CPNI Bill to Full Senate

The Senate Commerce Committee on Thursday voted to approve the Protecting Consumer Phone Records Act, which prevents companies and individuals from fraudulently obtaining consumers private phone records in a practice known as pretexting. The measure now goes to the full Senate for consideration. The act covers wireless, wireline and IP telephony services, and makes it […]

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