process

 

Seeking Fulfillment

Think master agent and you probably envision a sales organization, rife with opportunity for commissions, and heady with promotions and golf prizes. But what lies at the heart of the master agent business is decidedly less glamorous: provisioning. Unfortunately, this most fundamental of operations is not without its challenges, and those challenges are growing with […]

Digital Fairway Announces Provergent 3.2

Software developer Digital Fairway has announced Provergent Communication Services Management Suite Version 3.2, adding enhanced workflow and reporting capabilities as well as the ability to allocate the costs associated with communication services to an organizations general ledger, said the compay. Keeping track of cost center assignments and cost allocations for communication services in a spreadsheet […]

Pump the Up Value

Technology has dramatically changed the way we do business today. Our ability to work virtually, communicate effortlessly, research and analyze information faster and store vast amounts of data means that each worker has the ability to be infinitely more productive. But I have yet to see the BlackBerry that answered itself or CRM software that […]

Not Necessarily the News

Making a Virtual Living YouTube is rewarding its top content contributors by sharing ad-generated revenue with them. Popular figures such as Lonelygirl 15, HappySlip and Valentina of valsart diary already have gotten some of that money, as well as promotional opportunities. In fact, Valentina has attained her dream of making a living as an artist […]

Out of the Loop

Out of the Loop The Bells are on course to do away with more copper loops than ever, an apparent rush to beat the clock in case the FCC institutes a stringent review process.

PNG Targets Commercial Market

PowerNet Global Communications (Booth 421), which for the past 15 years has been known for its low-cost long-distance service to residential customers and aggressive rates on international calling, announced it now is expanding into the business market. The foundation of our business has been the residential customer, and we will continue to provide great service […]

TelecomAssociation To Announce Members Choice Awards

The TelecomAssociation (TA), a 10-year-old organization of telecom distributors, will announce the winners of the 2007 Members Choice Awards after the Carrier Roundtable. This is the second year of the program, which was created last spring to acknowledge excellence among communications providers working with the indirect channel. This years winners were selected by TAs agent […]

Embarq Self-Service Tool Eases Ordering Process

Embarq Corp., soon will be implementing EASE, the Embarq Administration & Service Ordering Exchange for self-service. The company said carrier and CLEC customers can look forward to a new, simpler ordering process as Embarq rolls out the online offering. A single, streamlined ordering tool, EASE will provide the ability to order access, interconnection and local […]

Got Back-Office Blues?

BECOMING A WIRELESS DEALER CREATES a set of management challenges some similar and some very different than those faced by wireline agents. Inventory is one of them. Whether it is in your warehouse, showroom or in your trunk, you need to be able to track devices and accessories in stock. You also need to be […]

BeQuick Accelerates Payment Collection Process with IVR Service

BeQuick Software Inc. announced it will roll out in March a new outbound interactive voice response (IVR) service enhancement to its QuikTel hosted OSS solution for CLECs. QuickTel integrates with CLEC customers contact center systems to allow them to accept real-time payments via a credit card or ACH anytime of the day over the phone. […]

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