problems

 

Analyst: BlackBerry Tour Return Rate 50%

Once referred to as “awesome” and “ridiculously fabulous,” the BlackBerry Tour is seeing its fair share of problems. Just last week, an analyst ripped the Tour for its faulty trackballs, which TownHall Investment Research said was leading to a whopping 50 percent return rate for Sprint. Now, Sprint and the Tour’s other carrier, Verizon Wireless, […]

Palm Pre Bashed in Europe

Just when all seemed to be rosy for the new Palm Pre, someone comes out and bashes it – and bashes it hard. Europe is getting set for the debut of the Pre in the next couple of months, but already, some tough British critics are taking some of the comments they’ve heard from the […]

C3IP, Packet Island to Offer VoIP Call Quality Monitoring to SMBs

C3IP Communications announced it will integrate PacketSmart VoIP Pro Service into its business class VoIP offering. Created by SaaS developer Packet Island, PacketSmart allows VoIP service providers and VARs to pre-assess SMB networks for VoIP readiness and provides continuous monitoring to ensure the carrier-grade service level necessary for successful VoIP implementation, the companies said. The […]

Multi-Tech Remote Office Helps Solve 911 Problems

Multi-Tech Systems Inc. has put together a new architecture to enable remote offices to tap into the VoIP systems at their corporate headquarters affordably and to get 911 service through those IP-based connections. The company is featuring the solution at the Internet Telephony Conference & Expo this week in Fort Lauderdale, Fla. By combining one […]

EMC Unveils New Correlation, Analysis Software

EMC Corp. on Monday unveiled two enhanced correlation and analysis software platforms, the EMC Smarts MPLS Manager 1.3 and EMC Smarts Network Protocol Manager (NPM) 2.0. Smarts MPLS Manager 1.3 allows service providers to manage their next-generation MPLS-based VPNs. Leveraging EMC Smarts correlation technologies, the software provides a solution that can manage transport, MPLS and […]

Man Overboard!

HOW DOES A TELECOM KNOW if a customer is about to leave for the competition? Measure-X, a Phoenix-based company that specializes in helping telephone companies improve their customer service and sales, has identified five early warning signs that indicate a customer is about to jump ship. Squeaky Wheel. The most obvious sign of an unhappy […]

Agilent Releases assureME Portfolio

Agilent Technologies Inc. has released its new assureME portfolio, which manages the network, services and the customer experience. The first two components are assureME-Roamer and assureME-Corporate. The company made the announcement at TeleManagement World in Nice, France. “We’ve found that the majority of customer-reported problems were handset configuration issues, rather than network faults, so customer […]

AirMagnet Unveils Vo-WLAN Analysis Tool

AirMagnet Inc. has unveiled the AirMagnet Vo-Fi Analyzer, a voice-over-WLAN analysis tool. VoWLAN requires a reliable, predictable network and is more susceptible than regular data traffic to issues such as jitter and packet loss. VoWLAN problems can be caused by different sources, including the handset, wired or wireless network, QoS settings or call manager. AirMagnet’s […]

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