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Backstage Pass

CHANNEL PARTNER SUPPORT portals lately have taken on a new, high-concept theme: business transparency. The idea is to help agents help themselves by granting them access to the same resources, contacts and abilities the provider or master agent has internally. Comparing the new crop of online tools to previous portal iterations is a little like […]

Epic Software Unveils Next-Gen Web-based Enterprise CRM

Epic Software (Booth 818) has introduced a Web-based enterprise CRM software and professional services combination tool that gives telecom agents and their customers an unparalleled ability to track and manage their telecommunication inventory, services, contracts, invoices and users company-wide in a secure hosted environment. The CRM tool has three distinctive levels: administrator functionalities, agent functions […]

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