practice

 

How to Conduct a Needs Assessment

Posted: 9/2003 How to Conduct a Needs Assessment Take a First Step in Creating a Customer for Life By Dr. Christie Smith and Larry Montan With competition in telecom as fierce as it has ever been, differentiating yourself and the way you go to market is critical in retaining customer share. Most telecom companies are […]

Standard Practice

Posted: 1/2002 Standard Practice FCC Aims to Raise Bar on Incumbents Wholesale Provisioning Performance By Kim Sunderland  Another regulatory phase in the endless saga of local telephone market competition is under way on the federal level. Telecommunications regulators want to set national rules for the incumbent local exchange carriers (ILECs) that would bring them to […]

Regulatory News – State Regulators’ Group Chides IXCs on Billing Practice

Posted: 08/2001 Regulatory News State Regulators’ Group Chides IXCs on Billing Practice By Kim Sunderland A new long-distance billing charge and the manner in which it has been imposed on customers equates to rate increases, says a group that represents state telecom regulatory commissioners. At the same time, the biggest of the Big Three IXCs […]

A Friend in Need or a Friend in Greed?

Posted: 05/2000 A Friend in Need or a Friend in Greed?A friend, I am told, is worth more than pure gold.Popeye, “Popeye the Sailor Man”In a recent coincidence, Popeye’s reference to pure gold could be interpreted to mean shares of stock at exactly the right time.Reported profits in shares of “friends and family” stock the […]

Consumer Disclosure: Next Step for Phone CardMarketers

Posted: 03/2000 Consumer Disclosure: Next Step for Phone Card Marketers By Howard Segermark Consulting firm ATLANTIC-ACM (www.atlantic-acm.com) predicts that in 2000, approximately $5 billion worth of phone cards will be sold in the United States alone. That’s practically one-half billion cards. The industry is fairly crowded. And, although there have been numerous consolidations, many companies […]

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