position

 

Managed Services Position the Channel as Trusted Partners

The term managed service means different things to different people. But for the channel, managed service is really about making service procurement, cost control and related concerns, well, more manageable for the customer. Thats the word from Ben Henkels, principal of Communication Management Partners, a Spokane, Wash.-based brokerage and consulting firm. Henkels is a speaker […]

UDP Promotes Craig to Newly Created Position

OSS and billing services provider UDP (Booth 1110) has promoted Shirley J. Craig to the newly created position of vice president of client relations. Craig has been with UDP for nine years and served in divisions overseeing end-user billing, message processing, customer service and more. Prior to joining UDP, Craig – who has worked in […]

Verizon Reverses Position, Cuts DSL Surcharge

Just two days after saying it would not rescind its USF-replacement fee, Verizon Communications Inc. said on Wednesday it is dropping its supplier surcharge, which totaled $1.20 per month for Verizon Online DSL with service up to 768kbps, and $2.70 per month for service at higher speeds. The company was getting backlash from customers, most […]

ACC Business Names New Agent Manager

ACC Business has named Jennifer Weinstein as agent manager in the Southern California market. Weinstein brings extensive data and network integration experience to her new position. In her new position, she will support existing agents and contract new agents to sell ACC Business data and voice services. Her responsibilities will include new sales revenue, training […]

Vibrant Hires Gilbert to Head BizDev

Vibrant Solutions, a provider of telecom business intelligence and analytics, has appointed Bill Gilbert as vice president of business development. In this newly created position, Gilbert will advance the company’s strategic position in the telecom business intelligence (BI) and analytics market. Bills track record in new business identification is well known within the industry, said […]

Xspedius Appoints Pierron as President, CEO

Xspedius Communications LLC, a Missouri-based CLEC, has named Paul Pierron, as the company’s president and CEO. Pierron has been CEO for BP Investments LLC in St. Louis since 2003. Prior to BP, he served as president and CEO for Digital Teleport Inc., a position he held until the company was sold to CenturyTel. Pierron also has served as […]

Coastal Technologies Teams With Lucent Global Services

Coastal Technologies Group (Booth 1314) announced a worldwide teaming agreement with Lucent Worldwide Services wherein the network services organization will resell Coastals line of OSS products to its customers. Lucent Worldwide Services technicians, network designers, consultants and engineers serve the worlds largest service providers, enterprises and government institutions. They will position our services with theirs, […]

OSG Manages Invoice Functions for Alaska Wireless Provider

OSG Billing Services will manage invoice presentment and distribution services for Alaska DigiTel, a wireless provider serving Greater Anchorage, the Mat-Su Valley, Juneau and Fairbanks. OSG is providing Alaska DigiTel with invoice consultation services, new capabilities for design, electronic composition, and print and mail efficiencies. OSG will improve Alaska DigiTels invoice design and boost the […]

UCN Helps USTAW Reduce Hang-Ups

UCN Inc. (Booth 809), whose agents provide on-demand contact-handling software and business telecommunication services delivered over the companys VoIP network, says US Truck Accessories Warehouse LLC (USTAW), a Virginia-based, online business selling after-market truck accessories, has implemented the UCN inContact call-handling line to handle all inbound customer service calls. US Truck Accessories Warehouse, founded in […]

Eureka/InfoHighway Appoints New Channel Exec

Eureka/InfoHighway, now the Northeasts largest CLEC, said today it has appointed a new vice president of indirect and wholesale sales, Robert Westervelt. Eureka/InfoHighway has an established network of several hundred agent partners and wholesale customers, and we are looking to expand this area of our business and offer new services to our partners, says Raul […]

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