Wowing the Customer

Posted: 01/2001 Wowing the Customer Contact Center Needs to Leave Lasting Good Impression By Roberta Tamburrino After the Telecommunications Act of 1996 passed, the seeds of a service revolution were planted in the new marketplace. The fruits of those seeds were supposed to be that customers no longer would wait on hold endlessly to speak […]

Whole New Ball Game

Posted: 08/2000 Whole New Ball Game By James R. Dukart Today’s prepaid services are about a lot more than phone cards for voice calls. Gone are the days when prepaid telephony was a matter of buying access, printing phone cards and calculating time and distance usage against those cards.Today’s prepaid service providers are rolling out […]

Wireless – MasterMind Boosts Asia’s Prepaid with Smart Deal

Posted: 06/2000 MasterMind Boosts Asia’s Prepaid with Smart Deal Another half-million subscribers can now sign up for prepaid wireless in Asia, as MasterMind Technologies has agreed to a $1.7 million contract with Sysnet Integrators to buy a minimum of six MM7, NT-based, high-density fault-tolerant service platforms.The deal will permit Philippines’ Smart Telecom to expand its […]

Platform Snooze

Posted: 02/2000 Rid Yourself of Platform Snooze Prepaid Rage Is Way to Robust Future The prepaid communications services market is buzzing with activity. Companies are clamoring to get into prepaid, while established carriers are adding it to a growing telephony menu. The list and range of available services is expanding, as are the methods companies […]

Hypercom, Inter-Tel Form IP Carrier Solutions Company

Posted: 12/1999 Hypercom, Inter-Tel Form IP Carrier Solutions Company Hypercom Network Systems and Inter-Tel Inc., both Phoenix-based, have formed a joint-venture company targeting the voice over Internet protocol (VoIP) gateway equipment market. The new company, Cirillium Corp., Phoenix, will integrate carrier-class hardware platforms, call processing software and a service creation suite to help competitive carriers […]

The Programmable Network

Posted: 05/1998 The Programmable Network Multipurpose Platforms to Populate the Network By Paula Bernier The telephone network with an individual box for each function is fast becoming a thing of the past. The convergence of computers and telephony is ushering in a new paradigm in which a single "box" can easily serve multiple functions–and at […]

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