plaints

 

Blame Game

Posted: 07/2002 Blame Game Billing Department Frequent Scapegoat for Process Problems By Linda Gimnich and Cathy McDonald BILLING PROBLEMS TOP THE FCC’s quarterly consumer reports listing of the top complaints regarding telecommunications services. No doubt telco executives are calling their managers of billing operations on the carpet for the failure of their billing systems. On […]

Round Table

Posted: 2/2002 Round Table   On FCC enforcement of Bell Section 271 compliance …  “As the BOCs continue to gain Section 271 approvals, the bureau may be getting more 271 complaints on backsliding in the coming months. We’re committed to handling them as quickly as we can. But [remember that] the purpose of enforcement is […]

Regulatory News – Slammers Beware

Posted: 10/2000 Slammers Beware The Devil’s in the ‘Anti-Slamming’ Order Details By Kim Sunderland The FCC (www.fcc.gov) finally has released the long-awaited text of its anti-slamming rules, which are designed to improve how consumers choose their preferred telephone carrier, while making it harder for carriers to slam them.So slammers take note: The FCC, in concert with […]

Regulatory News – Consumers Dazed & Confused About Long Distance

Posted:  09/2000 Consumers Dazed & Confused About Long Distance By Kim Sunderland A 28-state investigation has determined a sharp rise in consumer long-distance complaints is due largely to confusing telephone bills, state regulators say.Specifically, consumer complaints regarding AT&T Corp. (www.att.com) and WorldCom Inc. (www.wcom.com) long-distance services tripled in a two-year period, according to a survey […]

Regulatory News – Congress Continues FCC Squeeze

Posted:  09/2000 Congress Continues FCC Squeeze By Kim Sunderland Some members of Congress have continued their assault on the FCC (www.fcc.gov) in their attempt to curb the commission’s powers by cutting its budget and imposing time limits on its deliberation of telecom industry mergers.This summer, the U.S. House of Representatives (www.house.gov) passed a spending bill […]

Regulatory News – Commission Nails Two IXCs with Slamming Fines

Posted:  09/2000 Commission Nails Two IXCs with Slamming Fines By Kim Sunderland The FCC has adopted more anti-slamming rules designed to improve how consumers choose their preferred telephone carrier, and make it harder for carriers to slam them.At the same time, the commission flexed its enforcement muscles by levying hefty fines on two IXCs charged […]

Regulatory News – FCC Takes More Action Against Slamming

Posted:  06/2000 FCC Takes More Action Against Slamming States to PlayLarger Role in Disputes By Kim Sunderland The FCC has adopted stricter rules in its battle against slamming, which continues to grow as the commission’s largest source of consumer complaints.Slamming, the unauthorized switching of a consumer’s long-distance company, now will be handled by state regulators, […]

Entering the Third Phase of Regulation

Posted:  01/2000 Entering the Third Phase of Regulation By Kim Sunderland It follows naturally that after the spring comes summer; after the rain comes sunshine; after pregnancy comes birth; and after life comes death. The world of telecom regulation isn’t any different. Because the rules of the Telecommunications Act of 1996 are law and the […]

Regulatory News – IXC Slamming Plan Won’t Work, States Say

Posted: 09/1999 IXC Slamming Plan Won’t Work, States Say By Kim Sunderland An industry-sponsored proposal calling for an independent third-party administrator (TPA) to handle slamming complaints just isn’t feasible, according to state regulators. Companies that slam, or switch a consumer’s long distance or local carrier without permission, are committing deceptive trade practices, which "are illegal," […]

Slamming Controversy Thickens in Washington

Posted: 07/1999 Slamming Controversy Thickens in Washington By Kim Sunderland Washington’s rising humidity index this month isn’t the only thing making federal legislators hot under the collar. Slamming is pumping up temperatures around Capitol Hill as telecommunications lawmakers attempt to ice down those companies that switch a consumer’s long distance carrier without permission. Most recently, […]

The ID is: 69333