Should You Recommend IP Telephony?

Anyone listening too casually to industry hype for the past few years might have the mistaken belief that implementing an IP telephony system is some sort of holy grail, an answer to a myriad of problems cost savings issues being chief among them. While its true that IP telephony offers impressive benefits for some companies, […]

AT&T Donates Holiday Calling Cards to Service Personnel

AT&T Corp. is working with the USO this holiday season to distribute 10,000 free prepaid calling cards to servicemen and women recovering in hospitals in the United States and abroad. The retail value of the 100-minute AT&T prepaid cards totals more than $100,000. We know these cards are particularly appreciated during the holidays and were […]

CustomCall Adds Local Service Provisioning via StreamLine Sales Interface

CustomCall Data Systems (Booth 214) has expanded the capabilities of its StreamLine Sales Interface to enable agents to submit orders for local dial tone service. In most cases, local service orders can be processed seamlessly through EDI platforms upon order validation. The StreamLine Sales Interface allows field sales personnel to perform numerous common functions over […]

Bottom Line: Poor Hires Carry a High Price

Posted: 06/2000 Poor Hires Carry a High Price By Jim Marsh The problems started innocently. Sales personnel asked what was happening to their commissions. Like most salespeople, they had calculated to the penny the amount due them, but the anticipated amounts didn’t appear on their checks.Then, the customer service department experienced an increased level of […]

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