Personality+: Fighting Fire With Fire – Gary Rhodus

Gary Rhodus, founder, chairman and CEO of Atlantax Systems Inc. makes a living helping business taxpayers, but spends his free time in service to his community’s taxpayers as a volunteer firefighter. Gary Rhodus This hexagenerian has been volunteering in this capacity for about three years, starting out as a member of his community’s Emergency Response […]

Personality+: Working on the Fly – Howard Janzen

I know some of us can be in a hurry in the morning, but the CEO of CLEC One Communications flies to work – literally. Howard Janzen climbs into the cockpit every week to fly himself from his home in Kansas City, Kan., to Waltham, Mass., to be at the office. How’s that for a […]

Table of Contents

  Vol 21, No. 8 August 2007   SHOP TALK EMBARQING ON THE CHANNEL MVN-OH-NO? AMPD AFTERMATH RCN AND NEON: A MATCH MADE IN WHOLESALE HEAVEN? NEWS BRIEFS PORTFOLIO HARMONIC CONVERGENCE Despite the high-volume hype, unified communications requires some fine tuning. FIRST CONTACT Contact center system enhancements aim for one-call resolution. TOOLBOX COMPENSATING FOR CHANGE New […]


Yaron took home five medals at the 21st Annual Ocean County YMCA Masters Unofficial Team Championships in February. Just some of the many medals he has won in his swimming career, these represent first place in the 50-yard backstroke and in the 100-yard backstroke; second place in the 50-yard freestyle and 100-yard individual medley; and […]


Tom Wheeler Most people would agree that in the past two decades, e-mail has forever changed the way people communicate. However, industry pundit Tom Wheeler might argue that this instantaneous communication was used in its purest form more than a century ago not to mention the shaping effects these early correspondences had on our nations […]


Cody R. Calhoun, account director for Level 3 Communications LLC, manages some of Level 3s wholesale markets group customers in the eastern United States, and thats no bull but he also has spent some good times as a bull rider in the rodeo circuit. Cody started riding calves every spring at his family ranch in […]

Only Human

Posted: 03/1999 Only Human Moving from Technocentric to Usercentric Product Development By Ken Branson In 1854, the news that Maine and Texas could communicate by telegraph left Henry David Thoreau underwhelmed. "No one seems to have inquired," the sage of Walden Pond noted crankily, "whether Maine and Texas have anything to communicate. Thoreau spoke, unknowingly, […]

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