performance management


CallCopy Updates Discover Contact Center Solution

CallCopy has made available cc:Discover 4.2, the latest version of its workforce optimization suite. The company says the release upholds its tradition of delivering innovative, enterprise-proven call recording, quality management, screen capture, speech analytics and performance management capabilities. CallCopy’s product development roadmap is heavily influenced by customer input. Several new or enhanced features assist organizations […]

Tekelec Enhances Performance Management Solution

Tekelec (TKLC) has announced significant enhancements to its Integrated Applications Solution (IAS) performance management platform. The new IAS 6.0 provides more sophisticated network traffic data collection, correlation and reporting across more than 100 signaling protocols to give operators actionable business intelligence and identification of new revenue opportunities. IAS analyzes real-time and historical mobile Internet performance as […]

Case Study: TTI Telecom OSS Helps Orange Get to 3G

Partner Communications Israel (Orange IL) (PTNR) planned to enter the 3G market in December 2004. Already a leading 2G provider, Partner needed a seamless transition to incorporate 3G services without noticeable effect on current subscribers’ user experience. TTI Telecom (TTIL) designed an OSS solution in line with TMF NGOSS and MTNM concepts, maintaining software and application […]

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