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Taking It to the Net

Posted: 09/1997 Taking It to the Net By Gary Kim Until recently, long distance companies might have paid little attention to Internet protocol (IP) and the impact it has on worldwide long distance networks and revenues. All that changed with the Internet. But two other related developments Intranets and Extranets are poised to have an […]

CHANNEL OVER CHURN

Posted: 09/1997 CHANNEL OVER CHURN The Way You Get Customers Says a Lot About Whether You’ll Keep Them By Dr. Judy Reed Smith No doubt you’ve been reading a lot about churn and how to curb it by improving service, adding products, meeting customer expectations, etc. New research from ATLANTIC-ACM suggests that you also should […]

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