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TMONE: DIFFERENT APPROACH WILL HELP CLECS, VOIP CARRIERS In the wake of regulatory changes affecting UNE-P, direct marketing firm Total Marketing One (TMOne) says it has modified its approach to better help its CLEC and VoIP clients. The company says it is willing to take additional risks and have a different approach to customer acquisition […]

DAWN OF A NEW ERA

As channel sales continue to evolve to a dominant distribution segment, partner relationship management (PRM) software is coming out of the cave, too. With functionality ranging from portal-based commissions tracking to automatic online training, closed-loop lead management and e-commerce, these platforms are no longer primitive attempts to help partners do business without calling a channel […]

CRMs New Focus is Profitability, Experts Say

Post-tech bust, communications providers understandably have been obsessed with revenue assurance. This discipline primarily has focused on accurate reconciliation of intercarrier billing and fraud prevention. It has progressed to include other strategies like network inventory assessment and least-cost routing. Now, its wriggled its way up from the OSS and network infrastructure departments to customer relations. […]

Sorting Out Sarbanes-Oxley

Posted: 2/2004 Sorting Out Sarbanes-Oxley Vague Law, Varied Solutions Cause Confusion for Public Telcos By Kelly M. Teal June 15, 2004, is D-Day for many publicly held companies to show compliance with the Sarbanes-Oxley Act of 2002. A plethora of software solutions but scant instruction from the federal legislation combine to make the months leading […]

CRM Meets Revenue Assurance

Posted: 2/2004 CRM Meets Revenue Assurance Introducing Customer Profitability Management By Khali Henderson Post-tech bust, communications providers understandably have been obsessed with revenue assurance. This discipline primarily has focused on accurate reconciliation of intercarrier billing and fraud prevention. It has progressed to include other strategies such as network inventory assessment and least-cost routing. Now, its […]

Fashion Forward

Posted: 11/2003 Fashion Forward PRM Systems Outfit Providers to Attract Partners By Tara Seals As trends go, partner relationship management is more like a little black dress than retro 1970s flares. In other words, it has staying power. PRM, software platforms that enable interactive content and information distribution between suppliers and their channel partners, are […]

Beyond Lip Service

Posted: 04/2002 Beyond Lip Service By Peter Lambert IF ONLY THE SERVICE REP knew the customer on the phone already tried service X but might well be open to a service Y pitch at this moment. If only the channel partner knew a customer on his contact list for today suffered a painful service outage […]

Features: Know the Flow

Posted: 2/2002 Know the Flow Supply Chain Management Closes the Loop with Service Delivery Management By Peter Lambert  Can a network service provider’s right hand ever really know what the left hand is doing?For the majority of service providers, hobbled by disconnected “silos” of mutually inaccessible information, the answer is a resounding, “No!” With dozens […]

Back Office Links

Posted: 2/2002 BACK OFFICE  Back Office Links BizTelOne www.biztelone.comCIMA Telecom Inc. www.interdata.netCIMCO Communications Inc. www.cimco.netConvergys Corp. www.convergys.comDSET Corporation www.dset.comEUR Systems www.eursystems.comFrance Telecom www.francetelecom.comHewlett-Packard Co. www.hp.comHighDeal Inc. www.highdeal.comIDC www.IDC.comIlluminet www.illuminet.comIntec Telecom Systems www.intec-telecom-systems.comNeuStar Inc. www.neustar.usPeopleSoft Corp. www.peoplesoft.comSprint Corp. www.sprint.comTelecom PARTNERS SA www.telecom-partners.fr Telution Inc. www.telution.com Verizon Communications Inc. www.verizon.com  

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