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Crafting a Good Channel Manager

By Peter Radizeski, RAD-INFO Many of you received the email to vote for your favorite channel manager. (Way to go Ruth!) It got me thinking what makes a good channel manager? Ruth Morford has been at ACC Business for the entire time I have been in the channel. My BellSouth PBM, Joe Moy, has been […]

Losing the EVDO Challenge to Satellite Internet

By Dan Baldwin, Sales Director, ATEL Communications Inc. This past July I submitted a blog posting about how I had pitched a small construction company the idea of using a cellular EVDO router to provide broadband Internet access to three computer users in a construction trailer that couldn’t get DSL or cable Internet access. While […]

Lessons From the U.S. Open

By Peter Radizeski, RAD-INFO The outer courts have some great matches. Cheering crowds. Many languages. Tight competition. These are the hungry competitors. At Arthur Ashe Stadium on Monday night, the Williams sisters destroy their opponents quickly. In comparison, the VoIP providers and the CLECs are the competitors (at least some of them). Battling to make […]

Five Ways IP Telephony Impacts Agent Dial Tone & Data Sales

By Dan Baldwin, Sales Director, ATEL Communications Inc. I just got back from the VoiceCon 2007 West Coast show in San Francisco, a show for end-user business telecom managers that want to better understand the benefits of migrating some or all of their business phone systems from TDM (time division multiplexing) voice networks to IP […]

Persona Non Grata

By Peter Radizeski, RAD-INFO Apparently, my stats in the last post were inaccurate, according to BellSouth. And management is none too happy with my mentioning of the program or the company. I was even asked what my purpose was in writing? Well, my purpose in writing is to help the agents. If we take a […]

Skype: Massive Restarts Cause Outage

Skype said Monday the cause of a two-day service outage was caused by an unusually high number of restarts by users who had downloaded a Microsoft Windows security patch. The Internet phone company said on its Web site that the restarts combined with the lack of peer-to-peer network resources, prompted a chain reaction that had […]

Dont Walk Away From This Question

By Dan Baldwin, director of sales ATEL Communications Inc. Having a great prospect list and the lowest prices don’t help much if all your best prospects are in the middle of a long-term contract for their voice and data services. So what do you do to get your foot in the door and stay visible […]

Making Regional Change

By Peter Radizeski, RAD-INFO In speaking with a BellSouth Partner, an interesting fact showed up. There are only about 400,000 business names left in the database for call centers to target. And since there are about 30 call centers operated by either AT&T Southeast or by the various partner agencies, those businesses must get three […]

Money Hard to Find in SMB Voice

By Peter Radizeski, RAD-INFO VoIP has taken quite a few hits in the press lately. Vonage and patent fights. SunRocket closing. The E-911 issue. The viability of the pure play VoIP provider is in question. Not just from a net neutrality standpoint either. More from a financial model. Most people looking to move to VoIP […]

TEM: Agency Friend or Foe?

By Dan Baldwin, director of sales ATEL Communications Inc. When did managing telecom expenses for our clients become a new thing? From 1990 through 2002 I worked both as a telecom account executive and as an independent telecom agent. For 12 years I pretty much did the same thing promised small business owners that I’d […]

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