Improving Communications in Emergency Situations

With business continuity planning on the rise, Rob Moffat, president and co-founder of Wallace Wireless Inc., in partnership with BlackBerry, has released a white paper addressing ways companies can ensure they are prepared for anything by deploying wireless software solutions. Click to view the white paper, Improving Communications in Emergency Situations: Mobile Business Continuity Planning […]

TEOCO Signs Two Customers for XTrak Paper Automation Service

TEOCO Corp. (Booth 402), a provider of cost- and revenue-management solutions to the communications and entertainment industries, announced that two major communications providers, including a Tier 1 North American carrier, have signed on to become customers of their XTrak service. TEOCOs patent-pending XTrak solution eliminates manual entry, extracts the greatest level of detail, and creates […]

WSJ: Treasury Department Might Cut Phone Excise Tax

The Wall Street Journal reported on Friday the U.S. Treasury Department is developing a plan to discontinue a 3 percent federal excise tax on long-distance and wireless telephone calls. The paper also said the government is considering refunding billions of dollars to consumers and businesses that have paid the tax. “Government officials are holding closely […]

Qpass Delivers Revenue Assurance White Paper on Off-Portal Transactions

QPass has made available an independent white paper it commissioned, authored by market research consultancy iGR, which examines the business model for off-portal content distribution. The study finds that in their efforts to embrace new off-portal offerings, many mobile operators are actually incurring losses due to the escalating and complex costs associated with off-portal content […]

UDP, MasterCard RPPS Offer New Electronic Payment Service

Teaming with MasterCard RPPS, UDP has introduced an accounts receivables service that helps customers electronically post received payments more quickly, accurately and securely. The telecom billing company has aligned with MasterCard RPPS to provide customers with this efficient and cost-effective service called E-POST. Today, millions of people in the United States pay their bills online […]

DCA Services Expands Printing, Mailing Capabilities

DCA Services Inc. (Booth 206) has added offset press services to its print and mail capabilities in what the company says gives clients a one-stop-shop for their printing and mailing requirements. The company also has upgraded its inserting capabilities. DCA currently offers its clients in-house variable image printing for their invoices and inserting capabilities and […]

Everybody Wins

Converting Customers to EBPP - Part I Editor’s Note: This, the first of two articles, addresses migrating consumers to electronic billing and presentment. Turn to PHONE+ in October to read more about converting commercial clients to EBPP. “You’d be amazed what people will do for a T-shirt,” says Jerry Kadavy, senior manager for Pioneer Telephone Cooperative […]

Drill Down

Posted: 9/2003 Drill Down Driving Enterprise E-Billing Adoption By Khali Henderson Electronic bill presentment and payment (EBPP) represents an invoicing nirvana for service providers seeking to reduce costs of printing and postage of thousands of monthly customer bills. For service providers serving commercial customers the benefits are compounded, because many statements of CDRs and management […]

Pushing Paper (Aside)

Posted: 4/2003 Pushing Paper (Aside) Supply-chain Automation Streamlines Multiparty, Multiprocess Environment By Edward J. Finegold For many carriers, particularly in the Tier 2 and 3 markets, a billing system is the epicenter of customer, service and revenue-focused operations. It is the gatekeeper for customer records, product catalogs, pricing plans and even revenue performance. Often, however, […]

Billing/OSS – EBPP Usage Has One Way to Go: Up

Posted: 01/2001 Billing/OSS EBPP Usage Has One Way to Go: Up By Chris Garifo Consumer adoption of electronic bill presentment and payment (EBPP) has been less then thrilling. While many industry experts shrug it off as a temporary state of affairs, at least one analyst says the viability of EBPP from consumers is flawed. "It’s […]

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